Scala

Most CX operations look stable . . . right up until SLAs slip, CSAT drops, or churn spikes. ⛓️‍💥 The early warning signs are there but they're hidden in disconnected systems. We can fix it. #contactcenter #cx #cxleaders #customerexperience

Speed Over What Matters – Thought Leadership Blog Post. Most contact centers say customer experience is the #1 priority. #cx #contactcenterAI #customerexperience #cxleader scala.ai/resources/why-…

CX leaders rarely struggle because of effort. They struggle because the signals that explain cost, friction, and experience are scattered across tools that were never designed to work together. Attention #CXOperations leaders #contactcenter scala.ai/resources/when…

Today, Scala comes out of stealth. We have raised $8.5M in funding in partnership with @MadronaVentures and @fuse_vc to rethink how contact center ops run in an AI era. This is the backing to build what modern CX leaders & teams have been missing. scala.ai/resource/comin…

As the year winds down, @PwC September Customer Experience survey offers a clear signal for 2026 planning 📅: 50% of consumers say they will leave a brand after one or two bad experiences. #contactcenter pwc.com/us/en/services…

The Move from AI Tools to Intelligent Operations - We agree with the shift described in Fast Company’s article, “Organizational intelligence is the new priority in the AI era.” This shift is real. Ignoring this new reality is not an option. #ContactCenter fastcompany.com/91445124/organ…