Sera Johnston

@StudentRoostUK This is not true. I have left numerous messages, never received a response. I have been waiting for a refund of over £8k since September. An email to your CEO is on the way, I’m not confident I will receive a response

Good morning! 🌄 We're here all day from 9-5:30 to assist with any queries you may have. Just drop us a DM!

Having a disability & using a frame,seems bus drivers decide if you’re allowed on a bus. Driver of the 43 bus refused to lower ramp because its for wheelchair users. You’ve no idea the impact of your words,leaving a disabled passenger work out how to get to work. Well done @tfl

@TheRAC_UK I question if RAC feel having a Motability car equals valuing their customers less. Called the RAC at 11.27am. An hour past, I called for an update, ETA 13mins,then ETA 2-3pm,then ETA 17.30.SLA is 60-90mins. Staff are not equipped or competent speaking with customers

@justoctavia Octavia I have sent a DM

Looking to speak to people who struggled with the extra financial cost of being disabled or having a disabled child in previous economic crises eg 2008/9 or prior. If you’d be happy to feature in a conversation for a Radio 4 Money Box Special, drop me a DM or email #journorequest

@Lucy_Webster_ Hi Lucy, I’ve sent you a DM

I know there's a lot of news but I have a #journorequest Looking for disabled people to speak about getting left on planes, trains etc - what went wrong and what were the consequences for you - for a sensitive piece DMs open or email in bio. Please share! #DisabilityTwitter

@CruiseNorwegian Fraudulent booking. Received email from NCL confirming my booking, I’ve NOT booked a cruise. Someone used my name & fraudulently booked a £12k cruise. I twice called NCL to find out who did this and the agent was rude and unhelpful. Is NCL making ghost bookings?

@SkyUK Had a call from your breakdown renewal department and was sworn at by a manager he said “if you don’t f......ing renew by 8pm tonight it’s going to cancel” I am fuming. Can’t speak to anyone as there is a 45 minute wait and your online chat is busy

@ASOS_HeretoHelp @ASOS Customer service at its worst. Rude Chat Now staff in particular one person who ended the chat before the stated time. No explanation why my order due 4/8 failed to arrive even though an email was sent. Now told 10 days delay. When were you going to tell me

@MaisonCFontaine Nice to see you all

Bonjour Homefield Prep ... the end of a busy day ... archery , French lesson , a walk in the forest and puzzle competition ... bonne nuit ... à demain !