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Shane Swindells
42.2K posts

Shane Swindells
@shaneswindells
Northern! Providing Brewing and Engineering Consultancy. I can help you find the Balance you seek.
Congleton Cheshire Katılım Mart 2012
1.7K Takip Edilen2.6K Takipçiler
Shane Swindells retweetledi

Is OpenAI ChatGPT down for you?
🚨 Users are reporting problems with OpenAI ChatGPT #chatgptdown. Repost if you are having issues.
Check isdown.app/status/chatgpt… for updates.
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Just a pity we won’t be able to afford to use these new fantastic roads due to the cost of fuel!
Heidi Alexander MP@Heidi_Labour
Today we have announced a huge £27 billion investment in our roads - one of the biggest ever investments in England’s road network. From fixing potholes to building major new schemes, this funding will be transformational for the drivers and businesses that rely on our roads every day. gov.uk/government/new…
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Shane Swindells retweetledi

So, as a doctor I can’t accept a plastic pen from a pharmaceutical company because it might influence my prescribing decisions, but MPs can accept thousands in cash from those who want to privatise the NHS and it won’t affect their decision-making??? CTFO
thenational.scot/news/25967768.…
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@DisrespectedThe Willingly
Bring it on it would be super easy
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@kiwi_angie @HospitalityTday @thetimes The only thing I would say is, they do still have all the banking and administration costs of Collecting those taxes for the Government. There’s no relief for that
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@HospitalityTday @thetimes Rather disingenuous. VAT, PAYE, and Employee NI are not taxes suffered by a business. They are not part of the income or expenses of a business, they are collected by the business on behalf of HMRC.
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Tim Martin: Wetherspoons is paying £1m tax per pub - @thetimes
#TaxedOut
thetimes.com/article/d7ea17…

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@HospitalityTday @Longm8 @thetimes These numbers are complete Bollocks.
The Duty is part of the Purchase price of the alcohol spoons buys.
But it doesn’t actually pay the Duty, the brewers and other alcohol producers do.
And they tend to be price takers and spoons are aggressive buyers who set price!
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Shane Swindells retweetledi
Shane Swindells retweetledi
Shane Swindells retweetledi

Another.
This is now happening every day in every town/city across the UK.
This was a family run business, local produce, local jobs.
@Keir_Starmer how can you sit by and allow your Chancellor to do this?

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Shane Swindells retweetledi
Shane Swindells retweetledi
Shane Swindells retweetledi

In 70 seconds time Christmas will be truly magical for one and all, thanks to this Yuletide medley by Dermot Mulligan and Dermot O’Hare.
Legend has it that Dermot Mulligan developed his impressive man boobs after a brief addiction to hormone replacement tablets. He often wears a turtleneck to accentuate them.
Good day.
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@bftwni I’m still about. Hope you are well.
Happy Christmas
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@shaneswindells
I thought you had left here!
Good to see you posting
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Shane Swindells retweetledi
Shane Swindells retweetledi

I am the CEO of a $6.7 billion fintech company.
Last year I replaced 700 customer service workers with AI.
I called it "the future of work."
The future arrived.
It's worse.
In 2023, we stopped hiring entirely.
I announced it on stage.
People applauded.
Applause is how you know you've made a mistake.
We partnered with OpenAI.
I said "AI can already do all of the jobs that we, as humans, do."
I said this publicly.
Into a microphone.
With my whole chest.
We saved $10 million.
I put that in the press release.
Press releases are how you celebrate before the consequences arrive.
Our employee count went from 5,500 to 3,400.
I called it "efficiency."
Efficiency is when you fire people and the stock goes up.
For a while.
The AI handled customer complaints.
Customers complained about the AI.
It couldn't do nuance.
It couldn't do empathy.
It couldn't do angry customers yelling about missed payments at 2 AM.
Turns out those are the only customers who call.
I started getting emails.
From customers.
About the AI.
The AI was hallucinating payment plans that don't exist.
It told one customer their refund was "processing in the astral realm."
I don't know what that means.
Neither did the customer.
They posted it on Twitter.
It went viral.
Not the good kind of viral.
The kind where Congress starts asking questions.
My VP of Customer Experience scheduled a meeting.
She asked if we could "reintroduce human elements."
Human elements means people.
People I fired.
I said we'd "explore hybrid solutions."
Hybrid solutions means admitting we were wrong.
Without using the word "wrong."
I did an interview with Bloomberg.
I said "there will always be a human if you want."
A human if you want.
Like it's a topping.
Like empathy is extra cheese.
I announced a new hiring initiative.
We're bringing back customer service workers.
But not as employees.
As gig workers.
From home.
No benefits.
No stability.
Like Uber.
But for apologizing.
I called it "flexible human infrastructure."
That's not a real thing.
But it sounds like one.
The workers we fired are now contractors.
Doing the same job.
For less money.
With no healthcare.
I called it "the evolution of the customer experience."
Evolution means we broke something and fixed it worse.
But the word sounds forward-thinking.
We spent $10 million to save $10 million.
And ended up with angry customers, viral tweets, and a gig economy call center.
I'm doing a keynote at Davos next month.
The topic is "AI Transformation: Lessons in Leadership."
I haven't learned any lessons.
But I have learned to call them lessons.
That's the same thing.
In business.

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Shane Swindells retweetledi

When I was still a student at the conservatory, my professors used to call me ‘Beethoven Girl’. Not just because I was the best Beethoven player they had, you see I had an unhealthy obsession with trying to get these notes to resonate at Beethoven’s truest intent.
I read what he read. I ate what he ate. I engulfed myself in Voltaire and Kant to breathe the same air of Enlightenment he breathed. To experience the frequencies he could not hear but were realer to him than his own reality. I learned from his students directly — Wilhelm Kempff and John O’Conor.
When I realized every piece of sheet music was altered by production for copyright purposes, I flew to Europe to get my hands on the First Edition of Beethoven Sonatas from Budapest. I hand painted this specific third movement on the walls of my dorm.
I graduated the conservatory with this as my final performance and went on to use it for my audition piece to get accepted as a fine arts major in university. The piece in its entirety is 1 hour long.
Here is Beethoven’s Sonata No 17 in D minor, the third movement—Tempest—performed to the enlightenment with which he originally intended.
Yours truly,
Beethoven Girl
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Shane Swindells retweetledi

It's time to step up folks, we soon will be entering the restructuring phase!
Are you ready?
@CaptKylePatriot
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