The View from The Shard

@janinepaula82 Thank you for contacting us at The View from The Shard. I am afraid that our 2026 calendar is not yet available to book as we are still finalizing dates for events and maintenance. I would recommend checking back a month in advance from when you'd like to visit.  I hope this...

@shardview when do you release tickets for January please?

@BearRowls Hello! I'm sorry - I'm afraid our availability is still not yet open for April - however it should be released within the next few weeks. Please do keep an eye on the website in the meantime!

@shardview Still nothing :/

@shardview I’m trying to book tickets for April but the option isn’t available?

@luelladevilles If you would like to get in touch with our team, please email us on enquiries@theviewfromtheshard.com so our team can assist with your query.

This weeks #FeaturedFriday goes to @alittleindian_106 via Instagram ☀️🧡 Be sure to tag us in all your pics for a chance to be featured next week!

@CloudPerfectUK @ZohoCRM @ZohoBooks Thank you for joining us at The View! Wishing you and your team a very MERRY CHRISTMAS!

The 2024 CloudPerfect Christmas Do! Part Two Following on from Battersea Lift 109 visited @shardview followed by Korean BBQ at Olle Restaurant London. @ZohoCRM @ZohoBooks #Christmasparty

@DanaG1972 Hello Dana!  Thank you for visiting The View from The Shard and for sharing your feedback regarding the souvenir photos! The photo services at our attraction are managed by our trusted partner, Magic Memories. As they will be best placed to answer your questions, we have ask...

@DanaG1972 Hi Dana! Thank you so much for reaching out to us at the View. We take sustainability very seriously and thank you for bringing this to our attention. This query has been escalated to upper management. We will contact you back directly with an update as soon as possible for ...

@lewis_lizzie If you still require assistance please may you email us on: enquiries@theviewfromtheshard.com and we will be happy to help. Alternatively, our phone lines are open 7 days a week.  Megan

@shardview I booked 2 tickets on 22/6 to go on 30/6. The money has come out of my account. I have not received any emailed tickets - the site crashed just as I was finishing the transaction. Please could you provide me an email to liaise with somebody?

@lewis_lizzie Hi Lizzie! We're so sorry to hear of this. Please may you email us on: enquiries@theviewfromtheshard.com and we will be happy to help!  - Lauren 2084

@PandLazy I'm so sorry we couldn't get to this in time but hope you were able to resolve the matter alternatively and had a lovely visit.

@shardview Hi Team , We had booking at 6 pm today, but my toddler daughter is having some trouble, Can I come at 7 pm instead of 6 pm ? please reply,

@catdavis123 I'm so very sorry to hear of this. If you could please provide a picture of your receipt and pen to us on enquiries@theviewfromtheshard.com we'll be able to assist.

@shardview very disappointing to find the ‘view from shard’ pen I brought on Saturday has ran out after writing about 20 words 😩

@RyanBlairz1 Hello Ryan, we are indeed here to help or you can email us on enquiries@theviewfromtheshard.com if you prefer.

@shardview Hello, is this a live account?

@dottykel I'm so very sorry to hear of this. If you could please provide a full description of this person to us on enquiries@theviewfromtheshard.com we can then refer the matter to our Head Office team for investigation.

@shardview so disappointed with how we have been spoken to by a lady on the entrance! The only words spoken by us were how rude she was!! Rather than hello, we were met with a “what are you doing?” YOU COME AT ONE! She then shook her head and walked inside!!

@Dazzathehammer I'm so very sorry to hear of this. If you could please provide a description of the lady and what exactly happened to us on enquiries@theviewfromtheshard.com we can then refer the matter to our Head Office team for investigation.

@shardview I know it’s Sunday and most people don’t want to be at work but when your dealing with the public please make sure your front of house isn’t rude to people !!! I’m up here celebrating my 50th birthday and already met a grumpy lady on the ground floor of the building

@BWSEMS Hello Brian, I'm very sorry to hear of this, if you can email us on enquiries@theviewfromtheshard.com from the address used to book with we will be able to look into this matter further. Thank you

@shardview can you let me know how to claim a refund or rebook (preferably without anymore fees) please, I’m supposed to be visiting you this evening with my wife for our anniversary but I’ve broken my foot yesterday afternoon and can’t walk for a few weeks.

@gaurab_dip_saha Good afternoon,  You should be able to book London Pass tickets here: theviewfromtheshard.com/book-tickets/l…, please make sure you are including the promotional code as instructed on the London Pass website. Kind Regards, Lauren ID: 2084

@shardview If we purchase the London Pass, then how to proceed for Booking?

@Kelly_Hesketh Our response times are within 48 hours so he will receive an answer in due course. Thank you so much for providing us with feedback.

@shardview we’ve been up the shard previously, but this trip was so disappointing! We paid for 4 (2 children who you pay adult price for!) and basically no sooner we were up there were tannoys telling us everything was closing, staff weren’t helpful either. Truly disappointing!

@Kelly_Hesketh Thank you for providing further details on this occasion. If you could please email us on enquiries@theviewfromtheshard.com from the email address used to book with full details of who you interacted with on the day, we can then refer the matter to our Head Office team.

@mrscteaching Thank you so much for appreciating their work! Glad to hear you had a lovely visit and we hope to see you again soon!

@shardview big shout out to all the staff on duty from around 11am to midday today. All really friendly and helpful. Thank you 🙏

@Kelly_Hesketh I'm so sorry to hear of this. It sounds as though you were within the last slot of the day which means the visit would naturally be shorter. When visiting as a family or larger group, we would recommend going earlier in the day so you have time to enjoy the view calmly.