Sharon Sha

@lufthansa @lufthansa, you must understand that taking more than five months to answer with escalation is not reasonable, right.

@shashakr Hello Sharon, we already escalated your case with our colleagues from Customer Relations. Unfortunately, there is nothing further we can do to speed up handling times. We are also unable to give an estimate, sorry. /Nina

Dear @lufthansa, you have stopped responding even on Twitter. When should I expect a response from your customer service? feedback # 35862775. IT HAS BEEN 5.5 MONTHS #lufthansa #Lufthansa_de #lufthansanews

@MehmetCan0711 @lufthansa Unbelievable. I used to be a relatively regular customer. No more. Too many delays and problems, too little customer service.

@shashakr @lufthansa I'm waiting since March 2022. 9 months :)

@MehmetCan0711 @lufthansa @Lufthansa_DE @lufthansaNews lucky you! usually, they don't even answer, let alone claim to have paid. :(

Did anyone manage to get an actual response from @lufthansa, or are we all just waiting for customer service? #flights #lufthansa #EC261/2004

It's now almost FIVE months since my claim for reimbursement of costs due to lost/ delayed luggage from @lufthansa and a month since I tried them on Twitter. Still no response. Will I have to go to court? Stay tuned #Lufthansa #isthisyourideaofcustomerservice

@lufthansa Well, still haven't heard back! I've been understanding for almost four months and have tried to get in touch in every way I could think of, but it feels like @Lufthansa has no intention of getting things sorted.

@shashakr I am sorry to hear you are still waiting for a response from our Customer Relations department. I have therefore reached out to them and ask them to contact you as soon as possible for clarification. Thanks for your understanding! /Uzmi

What's up with @lufthansa? Almost four months since my claim for reimbursement of costs due to lost/ delayed luggage, and still no response. #Lufthansa #isthisyourideaofcustomerservice

@lufthansa Hi Jag, I have several numbers, but the first (of 1 July) is 35862775. This is really taking an unreasonably long time, so I would appreciate any help. Thanks.

@shashakr Hi Sharon, I am sorry. Please send me your feedback ID and I will get in touch with my colleagues on your behalf. There is no need to call the reservation hotline in this situation because they won't be able to assist with Customer Relations claims. /Jag

I nominate @sortedfood for a Shorty Award in #food because they are so sweet! shortyawards.com/sortedfood?cat…

All life is a series of problems which we must try and solve. The first one and the next and the next, until at last we die. #DowntonAbbey