Shaw Help

@UpriseEdmonton Good morning, we know it's crucial to rely on a stable connection. Are your services back up and running at this time? You can find out if a service interruption is impacting your area, at rogers.com/outage. ^mg

@Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.

@Bigroyalt We certainly hope so as well! I'm sure you'll be in great hands with them. 🙂 ^yc

@Shawhelp Thanks for sharing. Hopefully they can resolve the issue 😖

Might be time to cancel @Rogers @ShawDirect I have brought this to the attention of @Shawhelp multiple times 😖 Happens every other #Jets game on @TSN_Sports #TSN3 Come on #Shaw resolve the issue and make it right #CustomerService 📺

@jayrlocked Sorry to see you have experienced a service issue. You can check for known issues at Rogers.com/outage. If your area is not listed click on Need Help? to have your specific location checked for isolated or area issue. Full service will be restored as soon as possible. -Eric

@Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!

@gerrit_heikamp We appreciate you sharing this, Gerrit, and sorry to hear the issue is still ongoing after the technician visit. We'd like to take another look at what's happening. Please reach out to our Technical Support team so they can run further diagnostics and help get this sorted. ^clh

@Shawhelp A technician was here because of the poor signal that we have. He replaced the router and indicated that all is well. We still have a poor signal causing poor television reception.

@Shawhelp has become a disaster since taken over by @Rogers. It's time to move to @TELUS .

@BVBattle Hi Brian, sorry to hear your remote isn't connecting. You can try these troubleshooting steps here: rogers.com/support/tv-str… If that doesn't resolve the issue, please contact Technical Support and they can help arrange a replacement if needed. ^clh

@Shawhelp our remote doesn’t seem to be connecting to our cable box

@richoflin Hi Rich, if you are having ongoing issues with your connection, we want to ensure you are in touch with our technical support team to ensure they are addressed. Were our technicians able to get the problems figured out during their visit? -^rm

@Shawhelp I’m so glad Roger’s bought you out, I love this new company that I pay more for to have my service drop out all the ducking time. Have to have people come into my house to switch boxes and test lines that never happened before the switch. Please…how can I pay you more?

@canuck_bry Sorry to see you are still receiving slow speeds, Bryan. 😞 In this case, I recommend reaching out to our Technical Support team via rogers.com/contact/intern… so we can further troubleshoot your modem. ^ BE

@Shawhelp I did what you told me to do and these are the speeds I’m getting intermittently with no outages and excellent wifi connection. It’s the router It’s the router IT’S THE ROUTER!!!!!! Either exchange my router or I’m out.

@BrianOakely teams via phone at 1-888-472-2222 or via the live chat link on this page- rogers.com/contact/intern…. We look forward to getting this resolved for you. -^rm (2/2)

annnnnd, down goes my lvl 25 Hunter (Hardcore). @Rogers /Shaw dropped my line. Again. Like always in this two-bit defacto Developing World protectorate known as Canada. Yes. It's 2026 and the Crestview portion of Winnipeg can't get a reliable connection.

@BrianOakely Hey Darren, sorry to hear your internet connection has gone down during your game! You can find any known issues on our network on our outages page when logged into your MyRogers here- rogers.com/support/outage. If the outage isn't listed, kindly reach out to our technical.. (1/2)

@Endfx11 You are most welcome, hoping the service is resumed very soon, if there aren't any known issue hoping our tech support can assist so you can get back online with some trouble shooting. - ^rt

@Endfx11 In addition to that you can also live chat with Anna, once signed into MyRogers it may provide you with a case/Ticket # with any active outage and can notify you with updates once you provide a CTN for us to send texts to. ^rt

@Endfx11 Do apologize for any type of service interruptions at the moment, the best way to validate if there are any issues would be by going to rogers.com/outage and entering your address. ^rt

@avrilchuk6 Hello, we definitely want to help you get a better internet connection. You will need to reach out to our tech support team to investigate this and find a solution. You can contact them here: Technical Support (24/7) rogers.com/?ucx=TECHNICAL… ^tb

Been with @Shawhelp / @Rogers for 10+ years in lower mainland BC—no contract, but prices skyrocketing for mediocre internet with dead zones everywhere. Extra pods NO HELP! Extra cares NOT @Rogers Frustrated! Exploring @oxio_internet, Lightspeed, Wakey, TekSavvy & more. Any locals switched and happy? #RogersShaw

@TonyMariani I'm sorry to hear that. I did just test it from my end and it seems to be working but in this case, can you please forward the message to reportspam@shaw.ca. Thank you. ^rp

@Shawhelp Unable to...get this message. "Could not send message: mail.SEND_FAILURE"

SPAM ALERT. @Shawhelp 2nd time I have received this, " Checking The Mail Box! Your account was unable to receive and return (09) emails because the mailbox version was outdated. Please update to the latest version to avoid having your account closed. CLICK HERE for an update."

@pawiks101 If it's flashing green, that means its stuck at attempting to perform a downstream/upstream registration. Sometimes tightening all the connections to the modem can resolve this. If that doesn't work however, we most likely need to send out a tech. ^ch

@Shawhelp blinking green. did a 2 minute reboot still the same though, so was wondering if there is an outage in the area

@Shawhelp is there any outage in the Monterey Calgary area right now?

@gfliverpool9966 Glad to hear that it's no longer having any issues. Thank you for letting us know! ^ch

@Shawhelp Not at this moment but last night it was acting funny.

@Shawhelp CNN channel is acting crazy