TELUS

@sandilou2u Understandably frustrating and that's not how your billing and offers should work. Were you able to get assistance with this?

@jodyvance @TELUS I call @Telus every month to complain about a charge that should not be on my account. Every month they apply a credit. And then, the next month the charge is on my bill again. To save time looking up their phone #, @TELUSsupport is in my list of contacts now.

I’m just a girl… Rebooting her @Telus modem for the umpteenth time today…after this cycle of BS. I pay hundreds of dollars each month for NOTHING to work?? Is it time to cut the cord? (There is nobody else in our house at the moment… So no drain on the Wi-Fi…poor service)

@Cleosmahm Thank you Debbie! We've sent you a DM.

@TELUS I do follow TELUS

@WhessGR Hi Georgina, can you tell us a bit more about what issues they are encountering?

@TELUS FAMILY ME,BER TRYING TO UPGRADE PHONE, YOUR SITE IS DOWM. FIX THE DUMB THING. IM SO SICK OF TELUS

@HoggHead2375 That's definitely not the experience you should've had on the phones. To clarify, was an agent able to assist you in the end?

@TELUS Yeah. Connect and nobody know what department to send us. It goes around and around in a loops for weeks upon weeks Nobody is trained for nothing over there

The 7th edition of our Indigenous Reconciliation & Connectivity Report is available💜 This year’s report is now an interactive website, where you can learn about the meaningful projects that Indigenous youth, businesses and leaders are bringing to life. From TELUS Student Bursary recipient Xavier’s quest to revolutionize Indigenous tech to how Doig River First Nation is leveraging TELUS PureFibre to build a smart home community, the stories within the report will inspire you to learn more about the impact of Indigenous innovation. Visit telus.com/reconciliation

@coffeehustler Feel free to reach out to us if you need any help with your TELUS services Martino. For your convenience you can even check out offers and promos available to you via your online account or the My TELUS app.

.@TELUS business sales outbound call, can’t event put a sentence together trying to upsell services 😬

@Moosetastrophe That's definitely not how it's supposed to work and understandably frustrating. Please send us a DM so that we can take a look into this for you.

@TELUS She received the boxes Wednesday. I hooked them up. Consistently inconsistent since. Everything worked perfectly fine before installing these.

Not sure what is worse... streaming things illegally, or @TELUS' new Optik boxes. Absolutely love watching frame skips and constant buffering. @TELUSsupport

@HoggHead2375 Our apologies for the wait on the phone, were you able to connect with an agent?

@TELUS I have no idea how you guys still function as a business. Most unorganized company of the last decade for sure. You deserve to go bankrupt with your unorganized customer service. 8 hour wait times. Just to get passed around and around. #epicfail

@Moosetastrophe You mentioned it's been 4 days? Were your video feeds working fine prior to that?

@TELUS If it's on the box, it can buffer. They've been restarted. Seems like a crapshoot every time they're turned on for the day, if they'll work 100% or not. Been 4 days, needless to say my 76 year old grandma is less than pleased with you "forcing" this change.

@Sharisraven Hi! Are you having troubles with your new device? Kindly let us know. twitter.com/messages/compo…

@LizSolomon64146 Our apologies for the frustration on the phone Liz, were you able to get assistance with this?

@jodyvance @TELUS It’s pretty bad here in Calgary we just spent 3hrs on our Saturday trying to figure this out all and it’s still giving us grief. We didn’t get this much from Roger’s

@Cat_WritesSFF We hear you and are happy to help you here Cat. Can you share some more details about the issues you're having with your WiFi connectivity?

@jodyvance @TELUS Yes! I've been meaning to call them about my poor wifi but dreading the possibility of two hours en phone with no resolution

@carnduffmc Gotcha, please send us a DM so that we can inquire further and connect you with the best team to assist with this.

@TELUS I work in the IT industry, I have tried that already. We have 10 devices that connect at varying intervals. The interruptions affect all of them at one time or another.

@carnduffmc That definitely doesn't sound right, can you test a direct connection to the router via LAN cable and see if there are still connectivity issues?

@TELUS We have to reset the router multiple times a day because we loose internet connection. There seems to be an IP or some other issue on the 5G channel. The 2.4 is completely unreliable.

@SomersYYJ That's definitely unusual for a direct connection. Please send us a DM so that we can take a closer look into what's happening.

@TELUS Poor wifi performance. Speed tests not equating to advertised performance, glitching for even direct ethernet connection.

@ofclanmcLeod Can you try restarting both your router and Optik TV box and test it for a bit?

@TELUS Last night while watching a hockey game, the picture would unfocus then focus repeatedly. The wifi has deteriorated over the last 6 months.

@MeagherDea11731 Hi Deanna! Can you send us a PM with the details about the May 27th arrangement? That way we can make sure everything's set up correctly. twitter.com/messages/compo…

@TELUS Hello Telus: My husband already made arrangements with you guys for the27th of May/2026.

@arandommoe Hi Abe! We take the Do Not Call list seriously, and that's not the experience we want you to have. Can you PM us so we can look into this and make sure it doesn't happen again? twitter.com/messages/compo…

@TELUSsupport @TELus your employees continue to cold-call me and offer your services, in spite of the fact that I'm on your do-not-call list, along with the federal DNC list. This time they answered when i called back. When i told them dnc, they hung up. Pm me for recording and #

@ColeMcCulloch We'd like to help resolve the issue Cole, can you tell us a bit more about the problem you're having?

@jodyvance @TELUS This happens at our house with @Telus all the time too. So frustrating, especially when working from home..

@kammornanchor We'd certainly hate to see you go Bob. If there's a chance we could change your mind please don't hesitate to send us a DM.

@jodyvance @TELUS Same issue here. I've complained about slow speed...a crew came (contractors)...I got a huge bill...even though they said there would be no charge...and still the problem persists. Searching for a new provider as well. @TELUSsupport