Shruti Tripathi Chopra 🗞🖊

@British_Airways Please respond

@shrutitripathi6 Once we have any new information to share with you, it will be reflected via your report. Please bear with us a little longer. Chelsea

@British_Airways You lost my baggage on flight from Paris to London on 24 Dec which has important stuff. I keep calling customer service and you keep telling me to call another number. This is ridiculous. Your staff is rude and unhelpful on the phone.

@BaTeamApp I just followed you

@British_Airways You don't even have my reference number so how are you checking this stuff?

@British_Airways How long do I need to wait though? We arrived on 24th and they said the baggage should be with you by Xmas. We called yesterday and customer services said it's in London. Can someone just confirm if the baggage is located or not? Can you DM me so I can give you a reference number

@shrutitripathi6 We appreciate this and we're sorry it's been delayed in getting to you. Our team will be working as hard as they can to get it back to you as soon as possible. Once an update becomes available, it will be reflected via your report. Chelsea

@British_Airways But my bag has expensive and sentimental stuff, this really isn't helpful. Is the bag lost or you haven't gotten around to finding it?

@shrutitripathi6 Please be assured, as soon as we have any information to share with you, your online tracer will be updated to reflect this. You can check for the latest updates here: ba.com/travel/your-mi… Tony

@British_Airways When I called your customer services yesterday they said the bag is in London but the system hasn't updated. Couldn't you check please?

@shrutitripathi6 We're sorry your bag has been delayed. Our Baggage team will do all they can to reunite you with it as soon as possible.You can check for the latest updates here: ba.com/travel/your-mi… 1/2 Tony

@British_Airways Can you check where my bag is today please?

@shrutitripathi6 More information about what you can submit a claim for and how to do so can be found online here: britishairways.com/content/inform… John

@British_Airways Can I request compensation for the inconvenience this has caused me.

@shrutitripathi6 We can normally only request an update after 7 days. I hope you don't have to wait that long and hopefully someone will be in touch soon. John

@British_Airways How much more time do you need to wait?

@shrutitripathi6 As the bag was only reported missing on 24 December we need to give the baggage team more time before we can request an update. Sadly there really isn't anything else I can say. I hope you get your bag back soon. John

@British_Airways What are you guys doing so that I don't have to wait much longer? You haven't even asked me for a reference number to check where my bags are at? The bag has important stuff that people from age 4 to age 72 need. Please help me

@shrutitripathi6 I'm not sure why they have advised a time frame as nothing can ever be guaranteed All we can advise is that the baggage team are doing their best to reunite you with your bag as quickly as they can. I hope you don't have much longer to wait. John

@British_Airways I was told at the airport that you'll be in touch within 24 hours but nothing has happened so far. How long do I need to wait?

@shrutitripathi6 There is nothing we can do to speed up the process. The baggage team will already be doing all they can to locate your bag as quickly as they can. Once it has been found someone will be in touch to arrange the delivery. John

@British_Airways The online tracker doesn't work for me. I need someone to find my baggage, please help

@shrutitripathi6 This wasn’t an automated message. As soon as there’s any update about your bag, the online tracker will reflect it. I’m truly sorry for the frustration and inconvenience this situation has caused, and I hope you’re reunited with your bag very soon. John

@British_Airways Please do not send me automated responses. Where is my bag?

@shrutitripathi6 We're sorry your bag has been delayed. Please be assured, as soon as we have any information to share with you, your online tracer will be updated to reflect this. You can check for the latest updates here: ba.com/travel/your-mi… John

Front page of @FinancialNews

Front page of @FinancialNews

Front page of @FinancialNews

Front page of @FinancialNews

@Justin_Cash_1 Dalchini g.co/kgs/5R7ex5h

Anyone know a decent place for food in Wimbledon? Taking my parents to a show there on Monday and keen to grab a bite first.

Here's the shortlist for the inaugural #HMAwards25 Diversity and Financial Inclusion Story of the Year! Congratulations Claire Churchard, Damisola Sulaiman, Jessica O'Connor, @EveMadJ, @shrutitripathi6, Emma Ann Hughes & @saharjourno👏 tinyurl.com/3wkkrzkp