Shyam

@VinFastofficial @VinFastIN @jagograhakjago @nitin_gadkari The estimated timeline is about 10 days for the new battery to be shipped, installed, and tested. I appreciate the VinFast team and Vivek for finally turning this around and offering a logical, customer-first solution. Looking forward to the official email tomorrow. @VinFastIN

@VinFastofficial @VinFastIN @jagograhakjago @nitin_gadkari The positive news: @VinFastIN @VinFastofficial has verbally confirmed that they are taking ownership and will be replacing the High Voltage (HV) Battery completely under warranty. I have been told to expect the official written approval and confirmation by tomorrow.

Is driving an EV in the rain for 30 mins a "Customer Fault"? My barely 4-month-old @VinFastofficial @VinFastIN EV died completely on the highway after its very first exposure to rain. Now they’re refusing my warranty and blaming me. A total nightmare. #VinFast #EVIndia 1/6

@RockyBalbo70157 @VinFastofficial @VinFastIN @TeamBHPforum Will do it! Thanks

@shyamfr @VinFastofficial @VinFastIN @shyamfr Share your ordeal with details/proof with @TeamBHPforum team-bhp.com/contactus/share . If your post makes it to the home-page, then your issue will get faster visibility with the vendor.

@Kaush10987 @VinFastofficial @VinFastIN Surely!

@shyamfr @VinFastofficial @VinFastIN @VinFastofficial @VinFastIN you guys will probably lose me as a potential customer. Depends on how you guys handle this situation. Plz keep us updated @shyamfr

@CommonMan515890 @VinFastIN @VinFastofficial Lucky you!

@VinFastIN @shyamfr @VinFastofficial Thanks @shyamfr bro, you saved me. I was thinking of buying a @VinFastofficial @VinFastIN car, but now I’ve dropped that decision. I’ll go with other cars instead. You saved me.

@hiten_ak @VinFastofficial @VinFastIN @anandmahindra @Mahindra_Auto Wow

@shyamfr @VinFastofficial @VinFastIN Just my similar experience with @anandmahindra @Mahindra_Auto My car had similar failure towed xev 9e to service centre team from Mahindra inspected car and battery they did not find any major issue as car switched on after 48 hours still they went ahead and replaced battery

@harshulj @VinFastofficial @VinFastIN Thank you very much for this! Grateful for this support.

@shyamfr @VinFastofficial @VinFastIN I just booked it yesterday! Have told my dealer to write a mail to the company to get this resolved else people are cancelling their bookings.

@VinFastIN @VinFastofficial The Con call with Amir is just check the status of the vehicle - I am not sure what changed from yesterday and the telecaller even read out my email from today morning as well. Why no one responds to the email when you acknowledge you received and confirmed the same over call?

@shyamfr @VinFastofficial Hi Shyam, we’re really sorry to hear about the incident. We’ve flagged this internally, and our team will get in touch with you right away to resolve the issue.

@VinFastIN @VinFastofficial This "right away" didn't come yet and even I called VinFast customer care for any update - They again promised 30mins and you'll be connected over conference call with Amir - Service center manager and Vinfast senior management.

@evelectree @VinFastofficial @VinFastIN Sir, Unable to send a DM to you. I Just turned on my messages. Please check once. Thank You

@shyamfr @VinFastofficial @VinFastIN Unable to DM you. I think it is turned off. I followed you but still the option did not show. If you see the option on my profile, just hit me up and we'll take it forward.

@sampath_kalluri @VinFastIN @VinFastofficial Thank You!

@VinFastIN @shyamfr @VinFastofficial I know personally how much stress he is taking in. Listening to the conversations and discussions, no resolution yet. Dealers and service centers are also help less. MONEY MINDED. #makeinindia .. in a such big country it will be not easy to continue your business.