The Silent Customer

Over the years I've seen many many pubs fail and some succeed. Pubs are hard enough to make money from without the common rookie errors so easily avoided... So you want to run a pub? - Silent Customer

Anyone can sign up to be a #mysteryShopper but not everyone will get work and fewer will be chosen for expensive restaurants or hotel visits. Find out how you can be one of the few. How do I become a hotel mystery shopper? - Silent Customer

Victims of our own success? Nope! We run flexible mystery guest programs so that you can continue to improve your service across your bands & we can continue to be your partners. #MysteryShopping #MysteyGuest #CustomerExperience

@LinkedIn @LinkedInHelp . I turned on my 'Open to Work' button by accident but there is no way turn it off. The delete from profile option is not there! Please advise. This is a privacy issue.

Want to motivate your teams to engage with your customers? Check out why our values matter. silentcustomer.com/mystery-visits/ #mysteryguest #mysteryshopping #customerexperience #customerengagement #customerservice

So which is better, review data or mystery guest feedback? The answer is neither – or both! Check out our blog post to find out why. silentcustomer.com/mystery-shoppi… #CustomerExperience #CustomerService #mysteryguest #mysteryshopping

@PollysArron I feel your pain - it has happened to me more times than I care to remember. 😓

It's not often I let the professional persona slip, but when it comes to abusing our trust for direct debit, taking beer knowing you're going out of business, and then ignoring all contact to chase for payment when your mandates fail then that's full on cunty behaviour.

As a mystery shopping company, it's important to see hospitality from different perspectives. Feedback is no good if you don't understand it in context and context is always changing. YFood yfood.io/events/153/yfo… #mysteryshopping #customerexperience

Writing a question that doesn’t pre-determine an answer is harder than most people think. Here, we outline the process we go through to write our survey questions so that they add value to our clients’ businesses…👇👇 lnkd.in/e9H59ehN

Did you know that #mysteryshopping keeps shareholders happy? Find out why: silentcustomer.com/5-surprising-w…

@roguetrader1980 Thank you. It's been a while since I've hung out on this platform

@silentcustomer Welcome to the Twitter/X verse :)

NPS is a useful customer experience benchmark, but there is often quite a bit of head-scratching around how the score is calculated. I'm often asked to explain it so here you go ;-) lnkd.in/eCj3iCdD #CustomerExperience #MysteryDining #MysteryShopping