Site5 Web Hosting

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@sitkacreations We are not seeing any problems with the login screen. Shoot us a DM with any errors you are getting. We will be happy to look into it.

@site5 Why is your login area not working?

@CyberZen @CyberZen Our team will be getting back with you when they have an update available.

@site5 Another hour has past band still no update!!! Very very sad

@site5 your service quality has been degrading in a horrible way since you are part of EIG! I reported an urgent issue regarding getting EPP codes hours ago, and despite my cries for any response from support, I still haven’t receive any reply! This is OUTRAGEOUS!!!

@CyberZen @CyberZen We understand how urgent this is for you and have escalated this case. Our team will be getting back with you via email once they have an update to provide.

@site5 Normally a domain transfer takes about 1 of 2 hours after getting the EPP, and I have been trying to get mine for over a day, it’s not my fault that Site5 is having issues providing me de code!

@CyberZen @CyberZen If your domain is up for renewal while its being transferred, you risk the chance of your domain expiring. For your safety, we recommend renewing your domain name before transferring your domain.

@site5 More time, it’s been over 12 hours ago that I explainer the urgency of my issue - trying to get an epp code since yesterday. For my domain that will expire within less than 6 hours - and what happens than? When I can’t no longer transfer it out, what solution is Site5 providing?

@CyberZen @CyberZen We understand how urgent this is for you and our team is working to get to your case. Please allow them a bit more time to get back with you via email.

@site5 Btw what you just telling me is quite different than what the support agent told me - he said my ticket would get I higher priority - I have a copy of the chat - due to the urgent issue, so who’s telling the true?

@CyberZen @CyberZen We have escalated your case. Please allow our team time to review and respond to you. Thank you for your continued patience.

@site5 btw - i was promised that my ticket would get priority, but haven't noticed any priority 😡

@CyberZen @CyberZen Thanks for providing the ticket ID like we asked. As I explained before there is no priority queue, every issue is handled in the order it comes in. I'll send your ticket over to a manager and they'll have someone reach out to you today! Thanks for being patient!

@site5 btw the ticket ref is NLC-676-68941 I have begged support to provide me solution when and if the domain has expired and i wasn't able to transfer out my domain due to the fact have i didn't the code from site on time before the expiration date

@ganjatee1 @NewfoldDigital @site5support @ganjatee1 We responded to your DM. Please let us know your primary domain and we will be glad to assist.

@SchoolReading Let's talk in the DM, giving out account info publicly could cause security concerns. I'll look into it.

@site5 @site5support Please respond to our email of 12/12/21, #FUA-923-72086. Thanks.

@markwirth @markwirth SSL certificates you must purchase & install new certificate (depending on type of SSL, may not be automatic). Applies to reissued SSL certs too. 24HR Live Support can help anytime. Check out: kb.site5.com/web-hosting/we…

@site5 I’m still getting this error message this morning. Any ETA in getting this issue resolved?

@site5 It's concerning that a hosting provider let their SSL certificate expire. Isn't that something that should be part of an internal review process? Now all of your customers like myself are inconvenienced since email isn't working. Will you be crediting our accounts?

@dom3983 @ckenney108 @site5support @dom3983 Not at this time. We can tell you that they are working on this now, so it should be resolved soon.

@site5 @ckenney108 @site5support Ok thank you. Any time estimation?

@dom3983 @ckenney108 @site5support @dom3983 We can send you a follow up message here once we get notification of this concern being resolved.

@ckenney108 @site5support @site5 Could you please let us know when it’s resolved?

@ckenney108 @site5support @ckenney108 Hello there, thanks for taking your time to report this concern. Our team is aware of this problem and is working to resolve it as quick as possible.

@SwiftOnSecurity @SwiftOnSecurity We have reported this problem to our admins. Thank you for reporting this concern.

@site5 Escalate this asap your certificate expired for email thanks

@SwiftOnSecurity @SwiftOnSecurity Please send us a DM with the domain name and your primary email address so we can submit a ticket for you.

@uditbhandari We received your DM - thanks for sending that. We'll be happy to help there.