Site5 Support

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@SchoolReading @site5 Hey there, we'll do our best to get someone right on it, thanks for sending that over!

@site5 @site5support Please respond to our email of 12/12/21, #FUA-923-72086. Thanks.

@kates_photo @site5 Hello Kate, we saw your FB message, and have invited you to DM the ticket ID so we can see whats going on. Please hit us up there, when you have the chance.

@site5 has made my life a living hell for the past 6 days. They have taken my website down and have made error after error while I try to get it back up. Their "admins" have the power to fix the situation, and they are not.

@markwirth Hi Mark, our Administrators have placed a notification on our Status page: status.site5.com We will get this resolved as quickly as possible. We are very sorry for the delay and inconvenience.

@site5support It would be great if you had a system status page or at least posted here on Twitter of any issues affecting customers.

@site5 It's concerning that a hosting provider let their SSL certificate expire. Isn't that something that should be part of an internal review process? Now all of your customers like myself are inconvenienced since email isn't working. Will you be crediting our accounts?

@markwirth This issue is still being worked on and will be back online as quickly as possible.

@site5 I’m still getting this error message this morning. Any ETA in getting this issue resolved?

@markwirth Our server team is aware of the situation and are working to get things working again.

@site5 it’s 12 hours later and the SSL issue is still not fixed?

@GeoffTrembley @site5 @GeoffTrembley We are still working on these server issues. Unfortunately, we do not have an ETA but we are working as quick as possible.

@site5support @site5 Still not fixed.

You let your certificates expire - cannot retrieve email. @site5 @site5support

@p0wermac Thank you for reaching out to us on this matter. We are aware of these issues and are working toward resolving them as quick as possible. We certainly apologize for any inconvenience.

@site5 @site5supersam @site5support is it just me or are all *.accountservergroup.com certificates expired as of 28 Nov 2021?

@GeoffTrembley @site5 @GeoffTrembley We do not have an ETA for you at this time. I can let you know that they are working on this now and it should be resolved soon.

@site5support @site5 ETA?

@vodabrain Thank you for your feedback @vodabrain We are happy to see what we can do to assist, please feel free to DM us your case ID

@site5support Frankly, I don't see the point. You don't respond to tickets until you get twatted about them here and then when you do respond the replies are unhelpful and even contradict each other. Sorry to be candid but it seems like nobody at Site5 knows what you're doing any more.

@site5 I've submitted to separate support tickets today from our Site5 reseller account. Neither has even been acknowledged let alone dealt with. Is site5 still actively supported?

@vodabrain Hey @vodabrain thanks for bringing this to our attention, please feel free to DM us with your case ID regarding this issue

@site5support I'm tired of this. I've had messages telling me it can't be fixed and messages saying it has been while implying it was never broken. It actually was fixed...twice... and broken again...twice. It's currently broken. Sorry guys but in my professional opinion Site5 is now total c

@vodabrain @vodabrain Understood. If you have an ongoing case now, would you mind DMing us your ticket ID?

@site5support Since you ask, yes, I have responded to messages promptly and no, I have not been asked for any update. At best I get a 'be patient' message, at worst I get patronised... either way, it seems to take a day or two (or more) to happen each time.

@vodabrain Hello, have you replied to your current Support Ticket for further assistance providing an update as to what you're experiencing? Our Admins can check it out. You can also contact Live Support anytime chat.site5.com they might be able to provide additional helpful tips.

@site5 OK, it feels even more like gaslighting now... because it's broken again: exact same issue as before. So I got a message saying,"What's your problem it works?" It worked, briefly (maybe a few hours), then stopped again.

@relaxedmale @relaxedmale No problem we are always happy to help!

@site5support They got it back up and running! Thank you!

@site5support hey guys are y’all doing some server upgrades? Getting this on my site. Your PHP installation appears to be missing the MySQL extension which is required by WordPress.

@relaxedmale @relaxedmale There are a few different things that could cause this error message you're getting on your website. Please contact our live support so they can help resolve this concern chat.site5.com.

@site5support Twitter Says I can’t send messages to your account.

@pronewchaos Hi, we sure are! If you reply to your ticket via your Client Area or via email, it will open and go straight to Support Admins to assist. Have you contacted 24 hour Live Support for help? Feel free to DM us if you need help.

@site5 you guys still alive? Seems that nobody is replying to the support tickets anymore. :))

@NicolasVanhove The admins have emailed you and are awaiting your response. Please update the ticket by responding to the mail they last sent to you with any addition information you may have.

@site5 @site5support When though?

@site5 Hello @site5support didn’t you get our ticket for @ContactTutoroo domain and emails submitted 2/3 days ago? Haven’t heard back yet… thanks!

@NicolasVanhove @site5 The admins have responded to the one and are indicating that the other is a duplicate. Please update the ticket that they responded to with any additional information.

@site5support @site5 would be nice to get a response today :)