SkyBus

@tomasbondy Hi Tomas, our Southbank Docklands Express service remains temporarily suspended. We look forward to welcoming it back soon. Thanks, SkyBus

@nukekitty Hi there, we are sorry to hear about this experience. Our call centre operating hours are between 6am and 6pm on weekdays. We will send you a direct message for further details. Thanks, SkyBus

@georgetweets2u Hi Georgia, our St Kilda service remains temporarily suspended. However, you can take our Melbourne City Express service from Southern Cross Station. Thanks, SkyBus

@skybus_aus hey SkyBus, is the St Kilda skybus back up and running yet? Thank you!

@felipenunezb Hi Felipe, please send us a direct message with your ticket information and we will be able to assist. Thanks, SkyBus

@skybus_aus given Tasmania has shut down the borders with NSW, can we get a refund? Given we are not the ones 'not electing to travel'...

@Miss_Nic23 Hi Nicole, from this Sunday 20 December, our Melbourne City Express service will operate from 4.30am to midnight. Thanks, SkyBus

Hey @skybus_aus, any idea when your services will resume post 6pm? Even once an hour would do the trick!

@sandgem_addict At this stage our Melbourne City Express will continue to operate from 6am to 6pm. Thanks, SkyBus

We’re delighted to be part of Australia and New Zealand’s largest bus operator, Kinetic, which is giving countless thanks to all bus drivers who have been in the front seat, on the front line. #countlessthanks #countonkinetic #wearekinetic youtube.com/watch?v=F3JWHK…

It’s hard to believe that this week we are celebrating 42 years for SkyBus - and what a ride it’s been! Thanks for the support everyone!

@BoxHillUnited Thanks @BoxHillUnited, we are proud to be supporting the Victorian Government in helping the many international arrivals at Melbourne Airport transfer to city hotels for quarantine.

Thank you to @BoxHillUnited major partner @skybus_aus for doing their bit in these challenging times. SkyBus are providing 85 buses to get 1,000-1,500 people arriving into Melbourne from the airport to their accommodations, where they will spend 14 days in #isolation.

@LeanneKingwell Hi Leanne, thanks for your feedback. As you know, we are extending the validity of purchased tickets until 31 December 2020 but if you’d like to discuss this further with our team feel free to give us a call on 1300 759 287. Thanks, SkyBus

We know that our community needs flexibility now more than ever. For those who have postponed travel, we will be extending validity of all purchased tickets to 31 December. For more info visit: skybus.com.au/service-update/

@LeanneKingwell Hi Leanne, thanks for your feedback. As you know, we are extending the validity of purchased tickets until 31 December 2020 but if you’d like to discuss this further with our team feel free to give us a call on 1300 759 287. Thanks, SkyBus

@LeanneKingwell Hi Leanne, thanks for your feedback. As you know, we are extending the validity of purchased tickets until 31 December 2020 but if you’d like to discuss this further with our team feel free to give us a call on 1300 759 287. Thanks, SkyBus

@fuzi_logic @acccgovau Hi fuz, we are working with customers to offer as much flexibility as we can. We are extending the validity of purchased tickets until 31 December 2020. Unfortunately, we are unable to offer ticket refunds to customers who have had their flight cancelled. Thanks, SkyBus

@skybus_aus @acccgovau Flights are cancelled you must refund tickets.

If @skybus_aus don’t give full refunds during #coronavirus I will take them to @acccgovau and then use taxis from now on

@fuzi_logic @consumervic @acccgovau Hi fuz, we are working with customers to offer as much flexibility as we can. We are extending the validity of purchased tickets until 31 December 2020. As travel restrictions change, we will respond appropriately. Thanks, SkyBus

#coronavirusau @skybus_aus are refusing to refund tickets in the wake of the current situation. A direct train line to melbourne airport cannot come fast enough. Put these thieves out of business! Is this legal? @consumervic @acccgovau #CoronaCrisis #covid19australia

@zebob1951 Hi Thiago, please complete our lost property form below and a member of the SkyBus team will be in contact with you within 24 hours Monday – Friday. You can also email info@skybus.cpom.au or call 1300 759 287. Thanks, SkyBus skybus.com.au/lostproperty/

@skybus_aus Morning, i think that i lost my Passport in one of yours Bus. Line "Directly to southern cross" . Date: 18-03. Do you have Lost and Found service? This is very important to me. Thanks!

For customers who are still planning to travel with us, our services are operating but with some temporary changes to the schedule. For more info visit: skybus.com.au/service-update/

@futzle @hiromiselwyn Hi Deborah, thanks for the feedback, we will definitely pass this on to the appropriate team members. If you still require a tax invoice for this trip, please email info@skybus.com.au with your ticket number and they should be able to help you from there. Thanks, SkyBus

There's a lot to love about the SkyBus app. Find your nearest SkyBus stop using your location, landmark or address. View your journey either in the app, or open directions to each stop in your maps app. #skybus #travelhack #travelinspo #app

@toodamncat Please email info@skybus.com.au with your ticket number and email address linked to the purchase and our customer service team will be able to help from there. Thanks, SkyBus

@skybus_aus Hi, I bought a ticket on the app that I no longer need to use. Is it possible to get an email version of this ticket so I can give it to my friend to use instead? Thanks