SkyParkSecure

@acharavi @SteHatfield Live chat is available on our website Monday - Friday 9am-5pm, there is pop up on the website which advises to click for help.

@SteHatfield @skyparksecure Eventually I just had to use the online form. They did come back to me within the 72 hours SLA. But I still never found out where chat has disappeared too.

@skyparksecure you're live chat has been removed from your contact us page. How do I live chat now?

@SteHatfield Hi, Please can you send a DM with your email address and vehicle reg. Alternatively we can be contacted via live chat or the contact form on our website. We kindly ask not to send multiple contact forms as this delays our response time.

Awful service from @skyparksecure I have lost email with booking details for parking and have absolutely no way of contacting them to resolve. Their email address doesn't work, no number to call, no live chat function and not responding to 2x contact us from.....this is crazy 🤯

@SarahDadd129375 @MartinSLewis Our live chat is available via the website Monday - Friday 9am-5pm. You can access your booking by using the booking reference and email address on the booking. Please can you send a DM with your booking reference and we can assist further.

@skyparksecure appalling site- can’t get into email to find out confirmation of exact car park, but the reset is broken so can’t retrieve booking ID. All says try live chat but there is none!!? Now got to pay for another car park as we can’t retrieve ours? Crazy @MartinSLewis

@mcbain_nicola Hi, Please can you send us a DM with your booking reference and how we can help you with your booking.

@skyparksecure I have sent a few emails about a booking. I have not had a response yet. Resent this morning. Would appreciate a reply . Thanks

@mumsy_of_4 We can only apologise that the car park booked are no longer able to facilitate your booking and the new car park is not suitable for you.

@skyparksecure You've responded yes but have left me with no choice. You want me to cancel my booking because you can't honour it. I booked this month's in advance to get a very competitive price. And now you want me to cancel and pay over the odds for a new booking!!!! Absolute BS

@skyparksecure Hi skyparksecure, I have tried to email you and also sent a online message via your website. You've informed me you could no longer honour my booking & it's been passed to Heathrow giants but that car park opens at 4.45am & I need to be there at 4am! What do I do?

@Malwina11830420 Hi, we are currently experiencing a high volume of emails and apologise for any inconvenience. Please can you send us a DM with your booking reference and we can assist you further. Live chat is available via our website.

@skyparksecure Good morning it’s any chance someone get back to me I’ve send email on Thursday and still no answer and no live chat so cannot speak to anyone

@afc_198 Good Morning, we cannot amend bookings in the final 24 hours before arrival. You will need to advise the car park of any changes on arrival.

@BrumptonGaz Good Morning, SkyParkSecure are not in liquidation.

@skyparksecure Has this company gone into liquidation

@stuclarkson70 We do not have telephone lines. Chat has been available all day, and we have received several chats:

@skyparksecure I have looked for chat and can't find it on your site. You have a phone number that is not recognised when rang. Is that the best you can do

@skyparksecure is there no way of contacting yourselves to amend a booking?

@stuclarkson70 All emails are responded to within 72 hours of receipt, we can see that you have emailed 5 times in the last 24 hours. Live chat is available on skyparksecure.com/contact-us during office horus

@skyparksecure I have emailed several times and sent several messages with no answer. Your site does not have a link to chat. Can I have a contact number please.

@stuclarkson70 Emails are answered within 72 hours of them being received. Chat is available on our contact us page.

@skyparksecure How do I chat as emails don't get answed

@MASohatee Hi Mark, can you please advise your booking reference number?

@dwhealthyhappy Hi, Live chat is available on our contact us page. It will only disappear if there are too many chats for the agents to process at that time and will come back on when there is availability.

@skyparksecure please can you help with amending my vehicle details, I fly tomorrow!! There is no live chat option and I have emailed and messaged

@dwhealthyhappy Hi Dani, we have a live chart on our website for last minute queries. You are welcome to DM us the details but X tends to have a delay in sending us the messages unfortunately!

@skyparksecure I have been attempting to contact to make a simple amendment to my airport parking booking, I am due to travel tomorrow and need to update my vehicle! Please can someone help there is no phone number and my messages & emails have not been responded too!

@CLoGreeno It is on our contact us page. Emails are responded to as soon as they are reached in the inboxes.

@CLoGreeno Hi Calvin, you can contact our team via live chat on our website for urgent queries

@Sam__Louise Hi, we have responded to your DM 🙂

@skyparksecure please can you help with a booking confirmation email issue!! Fly tomorrow 🤦🏼‍♀️🤯

@GambitUK It is the date of exit you have advised you wish to change. We have, as advised earlier, given you the alternative procedure.

@skyparksecure No I'm not. The flight lands on the same date, just earlier in the day

Would highly suggest not using @skyparksecure - seems they are unable to deal with even a simple change in flight times without cancelling and re-placing a booking