Matt Smart

This is potentially a massive scandal involving The Sun newspaper and their conduct. Never, ever, ever, ever jump to conclusions based on what The Sun newspaper prints. It's ridiculous that this needs to be said! bbc.co.uk/news/entertain…

@HighwaysWMIDS hello. What is happening with m5 South j8 please? No updates since your survey in December, and it's still utter misery for drivers. Please give us some information and please reply.

@HighwaysWMIDS Hello, do you have any updates on the survey results or future work please? It's been a month since I last contacted you and nothing has changed at all other than saying you're doing a survey. Thanks.

We've identified a defect in the road surface on the M5 near J8, which requires some investigation. While we're waiting for the results from our surveys, we've closed the hard shoulder & lane 1 to help keep road users safe. Visit our website to learn more: ow.ly/1yHu50LS7Z3

@HighwaysWMIDS Hello. When are you expecting those survey results, please? It's so demoralising driving through this every day—literally any comms at all to motorists going through would be appreciated. Thanks.

@sandwellcouncil hi, no probs, has been collected now. Thanks.

@smartmatt Hi Matt, we're really sorry, the crews are experiencing some delays at the moment. If it's your whole street, please leave it out and they'll be with you as soon as possible. If it's just your bin then please report it here sandwell.gov.uk/missedbin

@sandwellcouncil hi, my recycling and garden waste hasn't been collected from The Crescent, Cradley today. Any ideas? Thanks.

@sainsburys Hi, I've replied. There are five minutes until the wrong order completes and I get several things I don't want - please cancel it if you can't fix it.

@smartmatt Hey Mat, I'm terribly sorry about this. Can you DM us with the name, address, including postcode and email address via the link below along with the last four digits of your payment card so I can get this sorted for you? We'll look into this for you. Fraser twitter.com/messages/compo…

@sainsburys hello. Trying to update my order but the payment isn't being processed, some webpage error. Have tried different cards, and different computers. Are you having a problem?

@GigglingSquid hello. When does your Harborne branch open please? We're excited to go!

when you're trying to print something

Cuthbert has been found GUILTY… ..of being delicious. #FreeCuthbert

@IKEAUKSupport hi, could you tell me how the queues are at your wednesbury store please? Tomorrow, when would be the best time to go for minimal queueing? Thanks.

.@Hermesparcels third day waiting for a response from you please... twitter.com/smartmatt/stat…

hello @Hermesparcels. I shipped a return to you from a parcelshop on may 25. Last update was on the 27th - I suspect you've lost it. Can't find a way to talk to a person. Can you help please?

@Hermesparcels answer appreciated on this please...

Now - SHAMEFULLY - deleted from the BBC feed. RT far & wide, and while you’re at it, I defy you to point out ONE WORD of this which isn’t factually true and “impartial”.

@AldiUK Hello, I sent a DM last Friday about this and have yet to hear anything from you. The parcel was collected and XDP are still contacting me about it. Please could you respond to my DM?

@smartmatt I'm sorry to hear this Matt and apologise for the delay in getting back to you. Please can you send us a DM with your order number, email and delivery address and a member of the team will be happy to assist further. Thanks - Abby

@AldiUK hello - I'm trying to return a large online item (a playhouse) which I haven't opened. Have emailed you a few days ago; no response. Are you able to help chase up, please? Don't want to go over the time limit.

this is excellent

@AldiUK thanks, will do. I think it's actually been collected, but will dm to make sure.