Steve Downing

@northernassist @alexhornbyrail As I said. Same excuse every week. The service isn’t improving. It’s getting worse. You’ve opened a new line when you didn’t have enough trains for the lines you had.

We understand this is frustrating. We are currently investing in our fleet which should help ease some of these issues. This is not a quick process, however we appreciate customers patience whilst this is ongoing. We are also doing what we can in the meantime to improve services. We're sorry again for the issues on board this evening. You can read more regarding the new trains here northernrailway.co.uk/about-us/newtr….

@alexhornbyrail @northernassist Another week another inadequate train. Where are these improvements you keep talking about? As far as I can see the service is actually getting worse. 17:57 Middlesbrough to Newcastle and you’ve sent a two carriage 156. The 17:40 was cancelled too

@northernassist @alexhornbyrail Same excuse every week. Your service is deteriorating.

@smdowning @alexhornbyrail Hi Steve, I'm sorry for the issues on board. We are using all of the carriages we have available across the network at the moment. The 1740 is starting from Newcastle due to train crew unavailability.

7 out of 10 parents said they preferred the new Ofsted framework.

@alexhornbyrail @northernassist @GC_Rail Oh look more carriages needed, what were the chances?! You needed more before you opened this line. I hope the rest of the network will also receive more chroniclelive.co.uk/news/north-eas…

@alexhornbyrail @northernassist @GC_Rail I'm telling you as a customer using your services regularly that 2 carriages are very often completely inadequate. You made the comment that most trains in the NE are 2 car - are you therefore distinguishing the NE from other areas you serve where most are longer than 2 car?

Hartlepool Station is a great example of us showing due respect to railway heritage (old and new) and investment in modern features with great accessibility features too.

@alexhornbyrail @northernassist @GC_Rail 2 carriages on a very busy service again - absolutely packed and running late. Your service continues to be really poor.

@alexhornbyrail @northernassist @GC_Rail Just another normal day with Northern’s very high quality service in the North East…

@alexhornbyrail @northernassist Look at that - more than two carriages!

Welcome to Friday. Journey starts today in Pannal, where we are all on time. Destination is Manchester and a very exciting day at our #NorthernLights colleague recognition awards. Hope you all have a great day and keep in touch with our fab team @northernassist if you need us.

@alexhornbyrail @northernassist @GC_Rail Hi Alex, why are your NE customers offered a poorer service than customers elsewhere on your network? I understand investment is needed and would be a good thing but why are other areas better served by the same organisation with longer trains and more frequent services?

@smdowning @northernassist @GC_Rail Hi Steve. The team’s response was correct. Most of our trains in the NE are 2 car, we’ll double up where we can and as often as we can (targeted accordingly) where resources allow. What we need is more investment in better and longer trains to help deliver better services for you

@northernassist @alexhornbyrail @GC_Rail @alexhornbyrail did you manage to look into this? As I said this route is really badly served.

@northernassist @alexhornbyrail @GC_Rail 😂 @alexhornbyrail really?!

Action, not just words. Britain stands with Ukraine, today and always 🇬🇧🇺🇦

@AdamHields @northernassist @alexhornbyrail @GC_Rail

@smdowning @northernassist @alexhornbyrail @GC_Rail I’ve been in Newcastle station quite a bit today and seen nothing but 2 carriage trains.

@AdamHields @northernassist @alexhornbyrail @GC_Rail

@northernassist @alexhornbyrail @GC_Rail Where are all your four carriage trains? I’ve not seen any today at all. Every train has been two carriages only.

@smdowning @alexhornbyrail @GC_Rail Hi Steve, I'm sorry for the issues caused by this. We are using all available carriages across the network at the moment. ^LN

@alexhornbyrail @northernassist @GC_Rail 2 trains today for the football. Both very busy. Both two carriages. Your service is poor as always. Standing room only.

@alexhornbyrail @northernassist @GC_Rail Thanks - I regularly travel on very busy peak services on this route that are only 2 carriages - I’ve seen people prevented from travelling by staff due to overcrowding.