Sarath S Menon

Safety, communication, and customer service were all sorely lacking. @lufthansa, you've left me questioning whether I'll ever fly with you again. #TravelNightmare #LufthansaFail

5. At Frankfurt airport, while waiting at a nearby gate as ours hadn't opened yet, we were rudely asked to leave by a Lufthansa crew member mistaking us for passengers of a different flight.

🛫✈️ Sharing my recent travel nightmare with @lufthansa. It's been one rollercoaster ride of disappointment and frustration: 1. Seats I paid for were mysteriously unassigned at check-in, despite confirmed booking details.