Grainne Smith

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Woo hoo! HubSpot launches Free Email Marketing in the HubSpot CRM. You have to see it to understand the power. Have a question for me or the team that built it? Ask it on @ProductHunt. Thanks for your support. dharme.sh/2kbWvL5

@iamSMoloney @Dublin_UX Of course - here they are 🙂 Feel free to reach out if you have questions This article gives some more info on the sessions medium.com/hubspot-produc… Persona and scenario template docs.google.com/document/d/1FA… Feedback template docs.google.com/document/d/1JB… Agenda docs.google.com/document/d/1Jb…

@cullenrichard @Dublin_UX Thanks so much Rich, so happy you enjoyed it 😃 This article gives some more info on empathy sessions medium.com/hubspot-produc… Persona and scenario template docs.google.com/document/d/1FA… Feedbaack template docs.google.com/document/d/1JB… Agenda docs.google.com/document/d/1Jb…

@Dublin_UX Hey! Really enjoyed the event last night. Can you share the wonderful templates by @smith_grainne please? 🙏

During empathy sessions, all product team members are asked to complete tasks and "feel the pain" of the users. #HubSpot #DublinUX

@xwerx Thanks @xwerx @mamtipi I hope you found it valuable :)

Really enjoying the latest #DublinUX meet-up and really loved the talk on product empathy research 😍#UX #HubSpot

Great talk - defo robbing the empathy tests for trobot :) #DublinUX #hubspot

Make empathy sessions mandatory #greatspeechGráinne #DublinUX @HubSpot

"How to gain empathy for your customers without leaving your building"??? this is the big question for me this week #DublinUX

Great insight on how to avoid frustrating tech team with constant filing of UX bugs #dublinux #hubspot - Just run empathy sessions with your texh team and let them discover ux bugs by themselves! Thank you Grainne Smith

Great talk from graine @smith_grainne #dublinux #hubspot

How are users using and abusing your software?? Asks Gráinne Smith #dublinux

Wonderful to see great companies like @HubSpot asking for and listening to their users' feedback #DublinUX #HubSpot // @smith_grainne

@smith_grainne HowToImprove yourProduct and gain empathy for your users 1.Get everybody in your team responding to customers 2.Get in context feedback from users 3. Learn from your users behaviour 4. Run a customer empathy session #HubSpot #DublinUX @Dublin_ux @DublinTechSummit

User empathy is one of the most important things you can have in UX. @smith_grainne not only has it in spades but has passed it on to our team and the company as a whole. It's sparking joy to have her pass thar on to others ❤️ #sparkingjoy #DublinUX #hubspot #hubspotlife #DTS

It's really all about how the customers behave and getting the team working together. A well done session is valuable to get a better vision of the bigger picture. Increase the empathy. #DublinUX #Hubspot @Dublin_UX @smith_grainne

Didn’t think it was possible but @smith_grainne just managed to spark even more joy than usual with an amazing talk about customer empathy #dublinux

@moseymo 💜 You're the best!

Eggcelent tips on getting in-context feedback from your users to help build empathy with @smith_grainne from @HubSpot 😂🙈🐣☺️✨ #DublinUX