Sofia

@APCOAUK hi, my payment isn’t working on the app and it’s coming up with an error message, can you advise

@WeAreOpenreach They’ve said they can’t due to the fact it’s not just a one property problem

@sofiafgw Ok they can contact us direct. If this has recently occurred the best thing for them to do is to raise a fault for you. ^David

@WeAreOpenreach please can I talk to someone about an issue with people cutting off my internet today with no warning?

@WeAreOpenreach They knew nothing about it, I’ve spoken to them twice

@sofiafgw Ok if this is a local outage you will just need to keep in touch with your provider who will keep you updated. We will keep all providers updated who may be affected by this. ^David

@WeAreOpenreach Hi, they are digging it up which has caused an outage

@sofiafgw Hi Sofia, I am sorry to hear this? Has service been restored or has this now been reported as a fault? ^David

@hayu_uk how can I log in on hayu rather than prime? Episodes are always delayed so I’d like to use the hayu app.

@hayu_uk when is the new salt lake available via prime?

@Snozone_UK hi, do you have a customer contact number for Milton Keynes please?

@ZARA_Care hi can I please return my items via the post office, I don’t live anywhere near a Hermes parcel shop? Thanks.

@hayu_uk Can I watch on the hayu app even though I normally watch via Amazon? I don’t know how I can log in on the hayu app?

@sofiafgw #Prime is fixing this as we speak! It will be up for you in no time x

@hayu_uk hi, where is the new ep of #rhobh?

@hayu_uk Hayu via Amazon prime

@sofiafgw Hiya, which platform are you watching from? it's up on the app!

@British_Airways hi I can’t get through to anyone it keeps hanging up once I get to a certain point. I need to talk about a refund for a booking in a month. Thank you.