Souvik Banerjee

@VanHeusenInd Best part is the message which I received at 12:34 a.m. It says that the pick up could not be done because the address is wrong. But while delivering the product it was possible to deliver at the wrong address 😁 Great going 👍 Please find the attached screenshot of the message

May the divine lights of Diwali bring endless joy, prosperity, and success into everyone’s life

@VanHeusenInd and the saga continues. Are they really fit to be your courier partners. Please check and let me know if I need to take this up with the consumer forum?

@VanHeusenInd I sent this email to the grievance officer’s email id on 15th October but I haven’t received any response yet. I keep calling the customer support and every time they raise a new complaint but nothing actually happens

@VanHeusenInd Return for order #SA182245862 initiated on 6th Oct. Shadowfax delivery has failed to pick up my product 4 times—no calls or missed calls, then marking as failed! This is unacceptable. Arrange immediate pickup, issue my refund, and hold your team accountable.

@ZeptoNow 64ECBBHNQ50083 I ordered for 3*125 g Dove soap, but you have delivered just one soap and you are saying you have delivered the correct quantity ordered by me. My question is-does one Dove soap cost you Rs 232/-? Please find the attached screenshot of your customer

🪔 Happy Diwali 🪔

@BombayShavingCo When called up the customer support you asked me to send image at the same number via WhatsApp but when I started sending images I get a message “sorry we don’t handle images”

@BombayShavingCo This is a Post Shave Balm which I received as a free gift along with my order BSC200713148. But if you notice the expiry date is 03/23. I haven’t asked for any free gift but if you are giving it from your end kindly check the expiration date before you dispatch

@VanHeusenInd All the details was already shared yesterday via DM. If you check my initial tweet you will be able to find the order id (which is Order# SA8318286). If you check with the order id i believe you will be able to get the remaining information (email id and mobile number)

@souvik_75 Hello Souvik, we apologise for the inconvenience caused, please share your order ID, registered email ID and mobile number with us in DM, we will reach out to you at the earliest and help resolve your concern

@VanHeusenInd - regarding Order# SA8318286. I have raised a return request on 7th as I ordered for 39" shirt but you sent 44" shirt. It's been 8 working days but the return item has not been picked up yet. Any idea what's causing the delay.

@VanHeusenInd Kindly make sure that if and once the return pick up is done after all your procedure is complete refund 1635/- plus the interest for the delay due to your incompetent delivery/pick up partner

@souvik_75 Hello Souvik, we apologize for the inconvenience caused, please share your order ID, registered email ID and mobile number with us in DM, we will reach out to you at the earliest and help resolve your concern.

@VanHeusenInd Message sent

@souvik_75 Hello Souvik, we apologize for the inconvenience caused, please share your order ID, registered email ID and mobile number with us in DM, we will reach out to you at the earliest and help resolve your concern.

@VanHeusenInd - - regarding Order# SA8318286. I have raised a return request on 7th as I ordered for 39" shirt but you sent 44" shirt. It's been 8 working days but the return item has not been picked up yet. Any idea what's causing the delay.

@VanHeusenInd regarding Order# SA8318286. I have raised a return request on 7th as I ordered for 39" shirt but you sent 44" shirt. It's been 8 working days but the return item has not been picked up yet. Any idea what's causing the delay. Very unprofessional from your end

#adityabirlagroup - If this is service that you provide I would refrain myself from ordering any other stuff from your app/website. Any return pick up by Lifestyle or Shoppers Stop is done with 2 working days. That's the kind of service which everyone would expect.

#adityabirlagroup - regarding Order# SA8318286. I have raised a return request on 7th as I ordered for 39" shirt but you sent 44" shirt. It's been 8 working days but the return item has not been picked up yet. Any idea what's causing the delay.

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