@JonasKoffler Hi Jonas, That's definitely not the experience we wanted you to have! We've sent you a DM, please shoot us your order number and email address so we can help.
@away first try using your “innovative” luggage abroad, hoped for ease, simplicity, transcendent experience. I check in & spring breaks, battery stuck, spirit crushed. Working to pry it out w/ screwdriver. Seriously disappointed customer. You can’t leave the house. #travel#fail