STANLEY Tools

@Marcos_Emee please email wecare@sbdinc.com so we can learn more about this issue.

@stanleytools @HomeDepot This is the WORST utility knife. Was working on scaffolding yesterday with one of these and it kept jamming. Horrible hazardous distraction to have to keep worrying whether or not the blade is fully retracted. Who gets sued over this problem - @stanleytools or @HomeDepot ?

Shopping for a pro this season? The STANLEY® Quick Change Retractable Utility Knife is the ultimate gift for speed and versatility on the job. Grab one at @homedepot and other local retailers. homedepot.com/p/Stanley-Quic…

@richards1052 please email wecare@sbdinc.com for further assistance.

@stanleytools Not a good look. @Costco

@LEWEYPQO We do not see an email from you in wecare. What is the ticket number that you received when you sent your email? You can also contact our customer service team at 800-556-6696

@stanleytools I’ve now emailed wecare@sbdinc.com and have heard nothing? What is going on here?!? This is redic!

@stanleytools it has been a month today that I was told by your customer support that my tape measure replacement would ship out. This is ridiculous. My order # is 7044212054

@JthomasRadio1 please email wecare@sbdinc.com for further assistance.

@stanleytools So.... go to use my Stanley Fat Max air and battery charger for the second time... 2 month old.... Christmas gift. It's dead. DED dead. Let's see where it's made.... WELL! It's made globally! Nam! Thank goodness they have the recycle table on it, though. 🤬 in the fking BOX!

@RalphScenic please email wecare@sbdinc.com for further assistance.

One of the glass bubbles is broken on this No. 36 , is it possible to repair? @stanleytools

@HochulsNY please email wecare@sbdinc.com for further assistance.

@stanleytools I’ve barely used this and it failed. Now what?

@nonlinear_james please email wecare@sbdinc.com for further assistance.

Hey @stanleytools how the fuck do you have a box cutter blade dispenser that fails after every blade you take out and you have to pry them down with your fingernails to get them to come out? How the hell did this get by the sniff test of basic functionality? You’re inducing dangerous use of force to break it open and have them floating around because some idiot in legal said that it has to not be possible to have one accidentally slip out and an engineer took them too seriously.

@Beer_Bukkake73 thanks for the suggestion. We will pass it along to our product team for review.

@MadHeffer33 please email wecare @sbdinc.com for further assistance.

@stanleytools , stay away from this knife folks, it's not worth the frustration. Once again, created under the guise of a professional too, with the "Fat Max" badge, is anything but. The blade lock is weak, cannot hold the blade, and if you tighten it too far, the lock fails.

@cometti21 We’re sorry to hear about the trouble with your order and the lack of delivery information. That’s not the experience we want for our customers. Please email us at WECARE@sbdinc.com so we can look into this for you.

@stanleytools @StanleyBrand I spent good money on a product and got zero delivery info for over a week. Tracking number SO20256T000034720E shows nothing, not even an ETA. This is unacceptable. Order EU705171 — please fix this ASAP. #CustomerService #OrderIssues

@andyforde74 Hello Andy. Did you email wecare@sbdinc.com ? If so please provide your case ticket number so we can look into this further.

@stanleytools Two weeks since I tweeted and still @stanleytools have done nothing, not surprising really #crapcompany #nocustomerservice #Reminder #badpress

@andyforde74 Unfortunately it looks like we haven't received your email. Please email us again to wecare@sbdinc.com, and we will be happy to assist you.

@stanleytools Well third of July & still no answer to my email, great service as usual @stanleytools. Bought a new drill yesterday ,obviously I avoided Stanley Tools and got myself a lovely @BoschUK drill which guess what @stanleytools! I registered straight away & got myself 3 years warranty!

@stanleytools Then it takes over a month to get a response, which conveniently makes my Jigsaw out of warranty and I am basically told tough luck!! Great customer service @stanleytools #crapservice #avoid

@theskamikaze Thanks for your interest. We do not have any updates to share right now, but we appreciate your feedback and recommend keeping an eye on our channels for future announcements.

@stanleytools when are y’all going to finally release a toolbox or organizer that attaches to the rolling workshop tower??

@FredFredy64 Thanks for reaching out. You've contacted the USA team. We have sent a follow-up request to the customer service team in your area. Someone will be in touch with you shortly to further assist. We apologize about this inconvenience.

@stanleytools I’m giving up on contacting the support staff who don’t seem to know what they are doing ? 12877690 and ticket no 12970048 they have finally ground me down with their requests for over the top information required. So might as well throw the faulty strimmer away 🙄

@FredFredy64 You are very welcome.

@stanleytools Thank you

@stanleytools yet another fob off from Stanley tools, this really is one of the worst company’s I have had the misfortune of using. The extended warranty are not worth pursuing if the company has closed HOMEBASE , so stuck with broken machinery still has over 200 days left.

@FredFredy64 I just got it. I will respond to you in the email. Thank you for reaching out to us and have a great day.

@stanleytools Thank you just sent

@FredFredy64 I see. Yes, please do. We will do what we can to help get this resolved for you.

@stanleytools Well I have been contacted from a Uk support person and they need a receipt which I can’t give them as Homebase closed and are unresponsive . So I am stuck with a broken product and quite honestly it’s not worth the hassle.But one last attempt I’ll try.