Steph Burg

I thought about deleting my Twitter account but never did. Maybe I still should. But in keeping with the theme of my last N posts, I’m on maternity leave again, this time with baby number four, another clone.

@BrightHorizons Totally!

@BrightHorizons I’ve been on hold a total of 3.5 hours over the last three days trying to cancel my in home backup care reservation so someone else can take it and no one ever picks up the phone. When I try to use the website it says I need to call and won’t let me log in.

It would appear as though weekday morning Montlake traffic went to shit while I was on maternity leave. Will be interesting to see how much more my morning commute degrades after the new bridge and lid construction starts ...

@AirbnbHelp Why not respond to your five other DMs from last week about this?

@stephburg Hello Steph, we're sorry to hear this, and are here to help. We recommend deleting the screenshots you posted, as one of them contains sensitive information. Please DM us the following information: email address, phone number, and full name as it appears on your account. twitter.com/messages/compo…

Back in the swing of things in good ol’ corporate America. I love it when I happen to have a lunch meeting that provides me with food 🥳

Hey @AirbnbHelp, I’ve now been told both over DM and over email to go through the process that is being offered up in the app to reset my account. I don’t know what other way to say “I can’t do that because as soon as I enter the verification code I’m sent back to step 1.”

Well @AirbnbHelp, it’s now been 8 hrs since you locked me out of my @Airbnb account w/an infinitive reverification loop. You asked for DM. 4hrs later you promised to send email. 4hrs after that, I’m still waiting for email. I’m a superhost unable to host. twitter.com/stephburg/stat…

@peidran @AirbnbHelp I’m mobile-only right now and mobile browser auto-redirects to app. I’ve tried hard resetting the app, but not uninstalling it and trying on mobile safari.

@stephburg @AirbnbHelp I assume you’ve tried a different browser?

Hey @Airbnb, I’m a superhost locked out of my account because I’m in an infinite loop of getting this message, being texted a verification code, entering it, and then being given this message again. And now I can’t respond to the messages of someone arriving Monday.

@AirbnbHelp Hi. It’s me again. Your friendly engineering manager customer. It’s now been 2.25 hours since you asked me to DM you information so that you could unlock my account and get me back to coordinating with my guests. I have become rather disappointed :/

@AirbnbHelp Hi again. It’s been an hour and 20 minutes since I sent the requested information. Can I get an update on what the next steps are so that I can message my guests? We have some coordination to do before they arrive and I’m being a pretty shitty superhost right now ...

@AirbnbHelp Done!

@stephburg Hi Steph, we're sorry to hear that and we'd like to look into it for you. Can you send us a DM with your email address, phone number, and full name as they appear on your Airbnb account? We’ll take a closer look and follow up with you directly. Thank you.

I made a salad family

GET IN ME. An entire head of romaine, a chicken apple sausage, cucumber, strawberries, pomegranate seeds, cherry tomatoes, shredded Colby jack, candied pecan pieces, and Dijon honey mustard dressing.

“Sleep? Surely you jest.”

I may have a minivan but I can parallel park the shit out of it.

50 minutes later. Child is still not asleep. Continues to stare into my soul while pacifying himself.

Child. Go the fuck to sleep.