Stuart Silverman

@callmehouck Best tv series for founders: Halt and Catch Fire. Silicon Valley is a distant 2nd

How to Greet Customers in Retail Stores hubs.ly/Q01R32zq0

It's hard to have an objective, open-minded, emotion-free conversation about performance if there is no data to discuss. It's also hard to track progress. This is part of the reason I created the Dot Collector. I also recommend thinking about other ways that people's responsibilities can be put in metrics. One example: You can have people note whether they did or didn't do things on checklists, which you can then use to calculate what percentage of tasks they complete. Metrics tell us whether things are going according to plan--they are an objective means of assessment and they improve people's productivity. #principleoftheday

@alexiskold Great question. Gives you the opportunity to define what winning means to you.

If you are a pre-seed founder what’s your answer when investors ask: WHY WILL YOU WIN?

@alexiskold I’d rather have a dog.

If you could have a permanent AI companion that went with you everywhere, knew everything you are doing, and can talk to you about anything. Would you want that? What would be top things you'd want from it?

42% of store associates not following best practices - mailchi.mp/50d5f0580838/h…

becco Update  - the "must have" app for retail teams in 2022 - mailchi.mp/a9998ee6b399/h…

For organizations to avoid The Great Resignation, they need to listen to their people and mount a Great Retention instead. Whether it’s the flexibility of working where they want, when they want, or the freedom to take time off and recharge, employees... businesswire.com/news/home/2021…

Building Great Store Teams – Use Customer Feedback or Mystery Shopping? - mailchi.mp/4b5d581acc8b/h…

Check out my latest article: 3 questions for store teams adapting to a year’s worth of changes linkedin.com/pulse/3-questi… via @LinkedIn

Three questions for store teams adapting to a year’s worth of changes - mailchi.mp/ea240fc87b26/h…

You get the behavior that you reward - mailchi.mp/5cf5f6e4bf8a/h…

Google charging me late fees on return of defective Nest unit because fedex disabled in Texas disaster

I hope you’ve been enjoying our Viewpoints Newsletter - mailchi.mp/10adc6737ac6/h…

Who answers customer feedback surveys? - mailchi.mp/f409ba419a52/h…

Social media ratings feedback for stores is overrated - mailchi.mp/71c3e26479b0/h…

Check out my latest article: Social media ratings feedback for stores is overrated linkedin.com/pulse/social-m… via @LinkedIn

Collect customer feedback on store associate performance - mailchi.mp/ebe836c38bc6/h…

Collect customer feedback on store associate performance - mailchi.mp/51b20f36482d/h…

Check out my latest article: Easily identify and help store associates who are missing key sales skills linkedin.com/pulse/easily-i… via @LinkedIn