Sub-Zero, Wolf, and Cove

@JacoySteve Hi Steve, we will connect with you via direct message to collect more information so we can look into this.

@subzerowolf Curious why it takes over 4 months from the time order to get a Wolf range delivered. Seems like an excessive amount of time to manufacture.

@rjsstlmo Hi there. Please call our Customer Care team at (800) 222-7820, and a member of our Customer Care team will look into this. Thank you.

@debcky Hi DeeCee. Please call our Customer Care team at (800) 222-7820 and a member of our Customer Care team will look into this. Thank you.

@subzerowolf need assistance with constant gasket issue on my @subzerowolf refrigerator/freezer. Tired of shelling out $400 too often for faulty gasket.

@fakeftedd We apologize for the issue with your Wolf Range. Please DM us your contact info and our Customer Care team will reach out today, or call us at (800) 222-7820 to discuss and troubleshoot. Thank you!

Hey @subzerowolf first of all, my $18K dual fuel range failing after 13 months (and the week before Christmas), yea that’s pretty unacceptable. Second of all, don’t list companies that only service what they sell on your website as service providers based on location. Big fail all around. Picture of $18,000 piece of useless equipment

@KenK14648513 Hi Ken, if you are experiencing an issue with your Sub-Zero, Wolf, or Cove appliance, please call our Customer Care team at (800) 222-7820. They would be happy to discuss and troubleshoot with you. Thank you!

@subzerowolf Everything is great until the product stops working out of the box. Then no one calls or follows up. It is beautiful looking just hope it works and never needs service.

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@akhileshdhawan Hi there, we apologize for these issues. Please private message us your email, phone number, and address and we will have a member of our Customer Care team look into this. Thank you.

@subzerowolf - Ordered a traditional & fast oven in Jul. Trad oven got delivered in Sept with a broken glass door. Fast oven still not delivered (promised date was Sept). Parts for the oven are still TBD. It has been a super frustrating exp given the price you charge and no help

@AaronEmersonPR Hi Aaron, Thanks for reaching out. Please call us at 800-222-7820 with your serial number and we can look into the best next steps to fix the oven as quickly as possible. Thanks!

@subzerowolf More than a month ago your service tech came out for a new M-series double oven that had just been installed and was broken. They claim they still don’t have the part and thanksgiving is coming. How do we rectify?

@Mch2212 Hi Marion. We apologize for these issues. Please private message us your email, phone number, and address and we will have a member of our Customer Care team look into this. Thank you.

Disappointment is having a brand new @subzerowolf dual fuel range installed and the control panel doesn’t work. 😢 (and no appointments available for repair until the end of next week)

@yyuchen08213 Hello, please contact our Customer Care team at (800) 222-7820. They would be happy to discuss with you. Thank you!

@subzerowolf I ordered the Subzero side by side 48 last year, and paid deposit already, but this year your company told me I have to pay more $5000 because my builder didn’t continue her job, I checked the sale agreement, there is nothing regarding this issue.

@Tim535353 Hi Tim, we apologize for these issues. Please private message us your email, phone number, and address and we will have a member of our Customer Care team look into this. Thank you.

@subzerowolf paid for a premium dishwasher #cove & will be broke for 2 & 1/2 months if the parts come in for repair (that’s they don’t delay again) #poorcustomerexperience #poorwarrantysupport how can you not have repair parts in inventory for your premium products to back your warranty @subzerowolf ?

@jonf3n Hi, thank you for reaching out. The distributor in the UK covers Portugal. Please visit the UK website for more information, subzero-wolf.co.uk, or call them directly at 442-084-1838 if you would prefer to talk to someone about our products.

@subzerowolf I'm interested in learning more about your fridges, but your website is completely unusable from Portugal! Every single link redirects to some "International" page with a selector and a message: "Your search did not return any results. Please try again." Horrible.

@GHThree52 Hi there, we apologize for the delay. Please private message us your name, email, phone number, and address and we will have our Product Specialists look into this. Thank you.

Hey @subzerowolf I’ve spent the last 2 weeks waiting on a dishwasher part your certified tech says only you can provide. No updates. No part. Unless you’re planning to come by and help with the dishes, I need a better answer. What’s the holdup?

@melissamoore Hi Melissa, we apologize for these issues. Please call our Customer Care team at (800) 222-7820. They would be happy to look into this and discuss with you. Thank you.

In the middle of working on my Masters Champions Dinner, my oven has become possessed. Not a happy camper. @subzerowolf

@sinha_sanjiv_ Hi Sanjiv, we apologize for these issues. Please private message us your email, phone number, and address and we will have a member of our Customer Care team look into this. Thank you.

@subzerowolf DON’T BUY SUBZERO. can’t believe subzero still can’t manufacture parts due to pandemic. I purchased subzero appliances 3 months, it’s installed by their subcontractor and still brand new as I can’t use it. You will be dealing with their several subcontractors.

@Jeff82785 Hi Jeff, if you are experiencing an issue with your Sub-Zero appliance, please call our Customer Care team at (800) 222-7820. They would be happy to discuss and troubleshoot with you. Thank you!

@subzerowolf your products suck. You charge a ton for your products but a small frozen item falls down in the fridge and the white base breaks. You can’t fix it. I have had freezer that last 15 years with no dents or issues when something falls but yours every time a new crack.

@KristenSkiMom Hi Kristen, we're sorry to hear you are experiencing an issue with your Wolf appliance. Please call our Customer Care team at (800) 222-7820. They would be happy to discuss and troubleshoot with you. Thank you!

Twas the Sunday before Thanksgiving, a fresh 20 lb turkey in my fridge, guests arriving at my door for the week - and my 21 month old @subzerowolf M series oven is broken 😭. Dear #subzero - I’ve emailed the dealer but send help! Pleeeeaaase!! And Thank you.

Wolf Appliance, Inc. is voluntarily recalling select Wolf Dual Fuel ranges with infrared griddles. Individuals who purchased a Wolf Dual Fuel range with infrared griddle are asked to visit wolfappliance.com/recall for further details.

@reevesas Thank you for sharing your experience, Adam. 😊

@subzerowolf thanks for the delicious demo dinner tonight in Dallas! If only I could have one of everything.

@reevesas Thank you for sharing your experience, Adam. 😊

@EVAANDERSEN7 Thank you for reaching out. Please contact customer care directly at 1-800-200-7820 from 8:00 a.m. to 4:30 p.m. CT Monday through Friday, or by e-mail at support@wolfappliance.com. Thank you!

@subzerowolf Which years of manufacture?

Wolf Appliance, Inc. is voluntarily recalling select Wolf Dual Fuel ranges with infrared griddles. Individuals who purchased a Wolf Dual Fuel range with infrared griddle are asked to visit wolfappliance.com/recall for further details.