Client Success Champions

@Tariq33rd We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK I’m trying to get someone to call me for a holiday booking but there is no form of number to speak to a human? If possible can someone private message me and I will forward my mobile to be able to spend some money with you please.

@tracey_adele Please follow back so you can be able to DM us

@success_cl34 Done. DM sent

@OntheBeachUK I'm feeling frustrated at the lack of contact from you! 11 'Live Chat' conversations with the AI Sunny, still no contact from OTB Team. It's not good enough

@Mrs_K_Courtney We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK you make it so easier to book a holiday but if you need changes so so difficult…AI is not the way forward, no way of getting through to a human..AI says call hotel, airlines etc, airlines say call On the Beach #backtosquare1 #nightmare

@StaceyBooker73 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK I've got a holiday booked with you to Turkey in 5 weeks time but while trying to book extra hand luggage with the airline they told me that the flight out has been cancelled, and has been for some time. I've contacted you but bots say 7 days before a reply. Can a human help me?

You can turn Turkey into any type of holiday you want! all while keeping it amazing value for money 🇹🇷✨ 🔗 onthebeach.co.uk/destinations/t…

@wes8314 Yes please cooperate with our representative for assistance

@success_cl34 Is this legal?

@OntheBeachUK can somebody please contact me regarding my booking as you’ve changed my flights yet again for the 3rd time!!! Not happy at all!!! 😡😡😡

@dikruge We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK Can you tell me how I get an answer from your company please. Currently on holiday and sent DM messages as requested and now silence! Your chat option is useless , no email what do I do??

@brookekeen_ We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK absolute shambles. How do I speak to a human? Your robot doesn’t listen.

@haalandvisions We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK Hi guys I’m trying to make a group booking of more than 9 ppl but I can’t seem to get hold of anyone pls help

@IrmaGrace26 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK I need help and the live chat is Ai and no help

@dikruge Please follow back so you can be able to DM us

@success_cl34 I’ll message you with full details when we arrive at our apartment. Your speedy shuttle should be renamed. Our booking said 45 min transfer. So far we’ve been travelling 25 mins and still 45 mins away, that’s with no other drop off. So that timing is highly unlikely

@OntheBeachUK waiting for 40mins for a transfer we paid extra for! Now waiting for 6 people from another flight. Why??

@OntheBeachUK How do you speak to someone from on the beach 4 hours wait on live chat

@Albertbez544803 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

Turns out… it’s now cheaper to go on holiday than stay home for the weekend 🤯 Introducing: the All-Inclusive Weekender 🍸 🔗 Head to onthebeach.co.uk/holidays/all-i… to see the latest Weekender deals from £63pp a night!

@Matt_Roper80 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK How do I contactcustomer service? I’ve booked a holiday today but I’ve been sent a link to book seats. Firstly we never normally have to do this, but it’s saying we can’t get our holiday confirmed unless we do this. So I have followed the text link and the website is broken

Do you go full activity mode? Or are you claiming a sunbed and not moving until sunset? Same brand, completely different vibe - just depends what kind of holiday you’re on 👀 🔗 onthebeach.co.uk/hotels/canarie…

@agnew1989m28235 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@Joe249892087964 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK I made bookings the other day but they all failed. However on one attempt you still took the money. Please can someone ring me or help so I can get the money back?

@ledclass2 We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK anyone know how to contact these jokers, online chat is useless and no email address

@RoxxyforReal We're sorry to hear this has happened,Please send us a DM with your email address and an active phone number so we can look into this with the team and assist you further.

@OntheBeachUK why isn’t your chat working? It seems to be going round in circles?