sumit

@TrayaHealth Oky Please do it fast

@sumitsinghh89 Hi, we sincerely apologise for the delay caused. Our team is actively working on your replacement request and trying to get it processed at the earliest. We understand the inconvenience this may have caused and truly appreciate your patience and support.

@TrayaHealth You said the refund would be processed within 5–7 working days, but I still haven’t received it. It’s already delayed. Please provide a clear update and process my refund immediately.

@TrayaHealth Why you still not proceed my replacement what happened now ..

Hi, we completely understand your concern and the frustration caused. After checking with our team, and as per the standard procedure, we will only be able to process a replacement in this case. Please share your correct shipping address along with an alternate number via DM so we can inform our team and arrange the replacement order for you at the earliest. Your understanding is appreciated.

@TrayaHealth please provide me my replacement now

@TrayaHealth I want my refund dear please understand me

Hi, we completely understand your concern and the frustration caused. After checking with our team, and as per the standard procedure, we will only be able to process a replacement in this case. Please share your correct shipping address along with an alternate number via DM so we can inform our team and arrange the replacement order for you at the earliest. For faster resolution in future cases, we request you to please record an unboxing video while opening the Traya kit, as it helps us verify and process claims smoothly. Your understanding is appreciated.

@TrayaHealth @TrayaHealth I already informed you I wasn’t home my mother received the parcel. How could I record an unboxing video? Your team even called and confirmed my refund would be processed. Why am I being misled now? This is unacceptable. Please resolve this immediately.

Hi! We understand your concern regarding the refund. As checked with our finance team, this is the second instance reported for a missing product. In the previous case, a replacement was still provided as a goodwill gesture and you were also advised to record an unboxing video for future orders. In such repeated cases, refund or replacement is usually not applicable. However, we had still arranged a replacement as a goodwill gesture earlier, which was later cancelled as per your request. At the moment, we won’t be able to process a refund, but we can still proceed with a replacement if that works for you. Please let us know how you’d like to go ahead, we’re here to help.

@Paytmcare @RBI @NPCI_NPCI My Paytm Business account was suddenly deactivated and my settlement of ₹4017.69 from customer payments is stuck If the account is inactive Paytm must immediately release my pending settlement. Holding merchant funds without resolution is unacceptable.