Traya Health

Oil is for parathas, not for curing your hair fall. 🫓😂

Hi, we sincerely apologize for the poor delivery experience and regret that you still haven’t received your Traya kit. We also apologize for the inconvenience caused due to the missed Hair Coach slots and the lack of proper support. If you wish, you can directly connect with our Hair Coach team at +91 8828006272 for immediate assistance. Kindly DM us your registered phone number or Order ID so we can look into your delivery concern and understand the reason behind the missed slots. We would like the opportunity to resolve this for you and provide a better experience moving forward.

@TrayaHealth Absolutely appalled by the recent service experience. I've been waiting for a parcel from Traya for 15 days and my hair coach slots have repeatedly been missed! 😠😡 #dissatisfaction #service #parcel #coach

Hi, hum transparency mein believe karte hain. Traya ka treatment ek scientifically backed holistic approach hai jo hair fall ke root causes jaise hormonal imbalance, poor nutrition, stress, ya digestive issues ko target karta hai. Jab treatment se positive results aane lagte hain, tab customer ko “maintenance phase” mein shift kiya jata hai, jisme basic care products jaise shampoo, serum ya oil continue karna hota hai taaki results maintain rahein aur hair health aur improve ho sake. Agar hair loss genetic nature ka ho aur maintenance routine follow na kiya jaye, toh hair fall wapas aa sakta hai, bilkul kisi bhi chronic condition ki tarah. Isi liye consistency ko humesha emphasise kiya jata hai so that long-term progress maintain rahe. Jaise pehle bhi mentioned tha, har customer ko blood tests ki requirement nahi hoti. Generally customers apni symptoms, lifestyle aur existing health conditions ke baare mein aware hote hain, jiske basis par initial diagnosis kiya jata hai. Blood tests tab recommend kiye jaate hain jab treatment ke baad bhi condition unresolved lage ya kisi underlying deficiency ka doubt ho. Hum aapka case properly review karna chahte hain to understand exactly kya conveyed hua tha aur hum aapko better support kaise provide kar sakte hain. Kindly humein apna registered phone number ya Order ID DM karein taaki hum aapko aage better assist kar sakein.

@TrayaHealth Jb refund k time aap 500-1000 ka blood test bol skte to initial bolna chaiye tha apki team ko tb pta chlta actual deficiency kis chiz ki hai kispe kaam krna pdega, ap 5 month ki gurantee dete ho jbki after start they suggest me for min 8 months i feel like complete cheated

#traya @TrayaHealth It is totally a fraud after 11 months 0 results or blame dalte h hmari deficiency pr , kit start krne k liye bs photo dekhkr start krte hai tb hmari deficiency se koi lena dena nhi pr refund k timw multiple test krao fr deficiency ka reason bta kr reject krte.

Hi, we sincerely apologize for the inconvenience caused. Usually, when the maximum delivery attempts are reached, the product gets returned to us automatically by the courier partner. We regret that the kit could not be delivered successfully and that no proper delivery attempt was made from the courier partner’s end, due to which it was marked void. As requested, the team is placing a replacement order against the same, and once placed, we will monitor it closely to ensure it gets delivered without any further issues. We will also take this feedback seriously to provide a better experience moving forward. Please feel free to DM us for any further assistance you may require.

@TrayaHealth Who cancelled my order? Whi gave you the rights to do that? Is operation team only in name can't solve even a single issue?

@TrayaHealth useless company can't even connect to there won delivery partner to know the reason for delay in product. 3 times reattempt delivery 3 times vehicle breakdown. It shows no real efforts made to solve this issue

Hi, thank you for your cooperation. We can see that your order has been successfully placed. We are informing our operations team to investigate the issue with the last delivery and ensure that your current order gets delivered to you smoothly without any such concerns. Your understanding is truly appreciated. For any further assistance, please feel free to DM us.

@TrayaHealth I have placed a fresh order as per your recommendation, the order id is shared in the Massage box , I hope this order will be delivered on time.

I have placed an order of Medicine kit i.e of 3 months and paid 6k but still the order not received getting the massage you order will be delivered today. I hope I will get the order without any further escalations. Date of order placed - 15.05.2026 #T11988302 @TrayaHealth

Hi, we completely understand your frustration. Kindly DM us your registered phone number or Order ID so we can escalate this to our senior operations team to look into the matter and help resolve your delivery issue at the earliest. We will also take the necessary action to ensure a better delivery experience moving forward.

@TrayaHealth What is your SOP for delivery reply? Zero.

Hi, we completely understand your frustration and sincerely apologize for the repeated delays and inconvenience caused. Please be assured that our team is actively working on your refund request and continuously following up with the concerned department on priority. We understand the importance of a timely resolution, and we assure you that your refund will be processed. We truly appreciate your patience and understanding while the process gets completed.

@TrayaHealth This sentence "The refund will be initiated within the next 24–48 hours from our end." I'm hearing from last two days. This is not at all correct.

Hello @TrayaHealth team Very disappointed with the service. I placed a prepaid order on 14th May. After several delays and multiple calls, your team cancelled the order and promised to reorder it as COD. Later, I again paid and finally received the product. #WorstService #Traya

Hi, we sincerely apologize for the inconvenience caused and understand your disappointment regarding the order experience. Due to a technical issue, the order status was not updated correctly from our end earlier. We would like to inform you that the order status has now been updated successfully. We have also escalated your concern to the Finance Team for further review and necessary assistance regarding the payment matter. The refund will be initiated within the next 24–48 hours from our end. We truly appreciate your patience and understanding in this matter.

but the refund for my first prepaid order is still not processed. No proper response from customer support till now. Please resolve this refund issue immediately. Order Id :- #T13026531 @TrayaHealth #WorstService #Traya

Hi, we sincerely apologize for the inconvenience and frustration caused regarding your order experience. As we checked, your order has been marked as RTO, and the refund for the order was successfully processed on 25 May from our end. Please note that the refund amount may take around 5–7 business days to reflect in your account, depending on your bank’s processing timeline. We request you to kindly place a new order so we can ensure fresh processing and delivery from our end. We truly appreciate your patience and understanding.

@TrayaHealth if you can not deliver the product, pls stop fooling people. I have already paid for 3 months kit, but it’s yet to be delivered. Order ID: 5200921. It shows out for delivery in the morning and attempt failed without attempting since last 1 week. Pathetic

Hi, thank you for sharing your valuable feedback with us. We truly appreciate your suggestion regarding retail product availability and clearer communication outside the store. We will make sure to pass this feedback to the concerned team for review and consideration. Your inputs help us improve the overall customer experience.

@TrayaHealth I get it, but my feedback would be to have products in the store for retail purposes as well. Or advertise the otherwise outside the store. Thanks!

I visited a @TrayaHealth store in Kondapur, Hyderabad. They don’t keep any inventory for existing customers. I’ve been using Traya’s Defence Shampoo for the past 3 years after an online consultation in 2023, and I visited this store to restock.

Hi, this is a centralized system-generated call. If you call back on +91 8828006272, you will be connected with our Hair Coach team, who can further raise your concern with our complaints team for assistance. We have also raised the concern again, and our team will get in touch to provide an effective resolution. Your patience and cooperation are truly appreciated.

@TrayaHealth This is not correct and accepted also. If it is so, share ur number and let her call.

@traya such a poor customer service..Phoenix mall pune..disaster..not done..if this was customers are treated that only this is to sell them products without any service..ur downfall has started.

Hi, we understand your disappointment. We’d like to clarify that our physical locations are clinics and consultation centers rather than retail stores. The purpose is to provide personalized consultations and maintain a centralized treatment system, while products are delivered directly to your doorstep for a seamless experience and better tracking of your progress and purchases. Please rest assured that our team at the clinic can definitely help you place your order as well. We’ll also share your feedback with the concerned team as we continuously work on improving our clinic experience. For any further guidance, please feel free to DM us.

Apparently, the store is only meant for consultations. Why? What’s the point of having a physical store if products aren’t available for purchase? @TrayaHealth

Hum hui inconvenience ke liye mafi chahte hai. Jab aapki kit deliver nahi ho paayi thi, hamari team aapke registered phone number par aapse connect karne ki koshish kar rahi thi. Hum aapke response ka wait kar rahe the, lekin unfortunately call attempts unanswered rahe. Aapke preference aur confirmation ke basis par hi hum aage action le sakte the, isi wajah se delay hua. Jaise ke aapne request kiya, aaj aapka refund process kar diya gaya hai. Refund amount aapke account mein reflect hone mein 5–7 business days tak lag sakte hain. Agar aapko koi aur concern ho, toh please humein DM karein. Hum aapki help ke liye yahan hain.

@TrayaHealth chor company maine 2 month pahle order Kiya mila Nhii mujhe or ye saale Mera Paisa v refund Nhii krre h

Hi, we genuinely want to help your wife. Our team tried connecting with her multiple times, but the calls went unanswered. To raise your concern again and assist her better, please DM us preferred time for a callback and an alternate phone number if possible. For smoother connectivity, we request you to kindly uninstall any spam blocker and save Traya’s number in your contacts. We will do our best to provide the support and care your wife need.  Your understanding is truly appreciated.

@TrayaHealth This is for my wife , call her 8411019706. She got the delivery on 1st may but from Phoenix mall called till date. This us a poor customer service

@JAGDISH420420 Hi, the refund link has already been shared with you. Kindly check your registered email inbox and text messages once. If you’re unable to find it, please let us know and we’ll assist you further.

@TrayaHealth Where is the refund?

@TrayaHealth Followed your treatment, medicines & diet plan for 8 months. Reported no improvement, hair fall & dandruff every month with scalp images, but was only told to “stay consistent.” Now asking for blood tests only after I requested a refund. Chasing support for 45+days

@sumitsinghh89 Hi, we sincerely apologise for the delay caused. Our team is actively working on your replacement request and trying to get it processed at the earliest. We understand the inconvenience this may have caused and truly appreciate your patience and support.

@TrayaHealth Why you still not proceed my replacement what happened now ..

@TrayaHealth You said the refund would be processed within 5–7 working days, but I still haven’t received it. It’s already delayed. Please provide a clear update and process my refund immediately.

Hi, humein aapki concern samajh aa rahi hai aur inconvenience ke liye sincerely sorry. Humne check kiya hai ki aapka recent order RTO deliver hua tha. Aapse request hai ki kindly ek naya order place karein. Agar COD order baar baar void ya undelivered ho raha hai, toh hum recommend karte hain ki aap prepaid order place karein. Kuch areas mein courier partners COD orders deliver nahi kar paate, jiski wajah se issue hota hai. Prepaid orders completely safe hote hain. Order place hote hi aapko confirmation milta hai, app mein tracking available hoti hai aur invoice bhi app par mil jaata hai. Agar aapko order place karne mein kisi bhi tarah ki assistance chahiye ho, toh humari team aapki help ke liye hamesha available hai.

@TrayaHealth #5188524 (placed on 09-05-2026) and #5186788 (placed on 08-05-2026). Please मेरा ऑर्डर वापस डिलीवर होगा या नहीं

@s_anindyaa details with us on DM so that we can review the matter properly and assist you further. (2/2)

@s_anindyaa Hi, we’re truly sorry to hear about your experience at our Phoenix Mall Pune clinic. We understand your disappointment and sincerely apologise for the inconvenience caused. This is certainly not the experience we want our customers to have. Kindly share your concern and (1/2)