Traya Health

Oil is for parathas, not for curing your hair fall. 🫓😂

@Khushal612118 possible. Thank you for your patience. (2/2)

@Khushal612118 Hi, we sincerely apologize for the inconvenience caused. We understand your frustration. Your concern has been escalated to our operations team, and they are actively working on it. We will share an update with you at the earliest and ensure this is resolved as soon as (1/2)

@TrayaHealth Why my order is not delivered yet, what went wrong, already been more than 5-7 working days, Deliver it by tomorrow or either give 2X refund, wasting time with zero satisfaction. Pathetic Service. Check on below request.

@mjjainnnnnn Hi, we sincerely apologize for the inconvenience caused. Our team is actively working on your case regarding the missing items. Once we receive an update from the warehouse team, we will connect with you and ensure this is resolved at the earliest. Thank you for your patience.

Its been 48 hours no resolution from @TrayaHealth this is the most ridiculous thing happen 2nd tume what kind of service this is i am writing to report that my order #T8294716 was delivered with items missing While I received the rest of the kit both bottles of Minoxidil missing

@hungryvegman Hi, we’re really sorry for the inconvenience caused. We completely understand your concern. Please share your registered mobile number with us in DM so we can check this on priority and ensure you are opted out from receiving further messages.

@TrayaHealth Such a shame! Today, again your message arrived. Please keep me out of it unless I want to connect

Why @TrayaHealth why? Even after stopping the messages, you send it over again and again. Seems like your automation is not working well!

Hi, thank you for your response. Your concern has been raised to our complaints team, and they will review your case and get in touch with you soon to address it appropriately. We’re here to provide the guidance and care to help you through your hair care journey. Your cooperation and understanding are truly appreciated.

@TrayaHealth Details shared via DM

@TrayaHealth Used your kit for 6 months, took a 2-month gap, then used it again for 3 months—hair fall started again after stopping. Spent ₹15–20k, no results. Complaint raised, no call even after 3 days. If I don’t get at least a 50% refund, I will take action.

Hi, we completely understand your concern and we’re sorry for the inconvenience caused. The issue has already been highlighted to our team, and they will investigate it further. Our team will get in touch with you to assist you accordingly. Your patience is truly appreciated as we work to resolve this for you.

@TrayaHealth I don't have the video because i dont expect anything like happen with me if i know i would make video i hsve box image

@TrayaHealth #T8294716 order this not received 2 minoxidil i need refund for this

Hi, we completely understand your frustration and are really sorry that you’ve had to face this again. Our team will get in touch with you shortly and, as per the standard procedure, will assist you with your request accordingly. If possible, please share an unboxing video, as it helps us validate your case and provide a faster resolution. Your cooperation is appreciated as we work to resolve this for you at the earliest.

@TrayaHealth I just want refund of two minoxidil this is worst and happening 2nd timess

Hi! We have informed our team to connect with you again and help you at the earliest. To assist you better, please share an alternate phone number (if available). For smoother communication, we also request you to kindly disable any spam blocker and save Traya’s number in your contacts to avoid missing our calls. We truly appreciate your cooperation and will do our best to resolve this for you at the earliest.

@TrayaHealth I called them back within next 5mins but traya person told me that they will call you directly but no call recived after that..I m available all day.

Ordered from @Traya on 10 Mar (Order ID: #T5437273). Missed delivery call on 12 Mar as I was out, but app shows delivered. I have NOT received it till 17 Mar. Support hasn’t resolved this. @TrayaCare @TrayaHealth please fix this urgently.

@AreefHussa8689 investigation with our courier partner for the Proof of Delivery (POD). This may take up to 72 hours, post which our team will assist you further based on the findings. We appreciate your patience and will do our best to resolve this for you. (3/3)

@AreefHussa8689 members regarding the delivery of your Traya kit. We have raised your concern again, and our team will connect with you at the earliest to resolve this. You can also share an alternate contact number via DM for better connectivity. Additionally, we are initiating an (2/3)

#T5888892 order id I prepaid ₹3660, but my order is falsely marked as delivered on 12-03-2026 even though I never received it. Customer care keeps calling, but instead of resolving the issue, they keep delaying and saying their team will contact me #traya #

@divygpt Hi, we understand your concern and apologize for the inconvenience. As checked, our team tried connecting with you, but the call was unanswered. Kindly share your preferred time in DM so our team can call you accordingly and assist you at the earliest.

@TrayaHealth Still I have not received any solution could you please look into it

Hi, we’re really sorry for the inconvenience caused and understand your disappointment. We have escalated your concern to our operations team regarding the delivery experience. The team will look into this and connect with you at the earliest to assist you further. Thank you for your patience.

@TrayaHealth Guys your delivery partner elastic run is absolutely useless, this is for the 9th time delivery partner is not ready to deliver it doorstep, if you can't make the delivery possible, shut the company. Highly disappointed T6740870. raised it but still disappointed.

@nirghav Hi, we’re concerned to hear this and would really like to understand what went wrong so we can improve your experience and help resolve the issue. Please share your registered phone number or Order ID with us via DM, and our team will get in touch with you to assist you further.

@Praveens001100 Hi, we understand your concern and sincerely apologize for the delay. This is not the experience we want for our customers. Please share your registered mobile number with us in DM so we can check your case with the team and assist you with the refund status at the earliest.

@TrayaHealth It has already been several days and I still haven’t received my refund. This delay is unacceptable. Please process my refund immediately. If I do not receive my money soon, I will proceed with filing a complaint in consumer court. #refund #customercomplaint

Hello @trayahealth, I have completed my treatment and consulted the doctor 3–4 times but did not receive proper answers and have not seen results. As per your Money Back Guarantee policy, I request you to process my refund.

Hi, we’re sorry to hear that you feel this way. Our team always aims to provide proper guidance during consultations. Refunds under the Money Back Guarantee are processed as per eligibility after reviewing the complete treatment journey. Please share your registered details with us in DM so we can check and assist you further.