Sunwing Vacations

@Nicole3164 Hey Nicole, so sorry to hear this and this is something we never want to hear! Please send us a DM with your booking information so that we can look into this for you! Thanks -MD

I can't believe I am still waiting for my refund for my trip to Cuba that was cancelled last March. I paid for a trip and did not receive any service. All flights to Cuba were cancelled. Sunwing refuses to refund my money. I am so annoyed. @SunwingVacay

@PeterM26304 We are sorry to hear about your recent experience. This is never what we want our guests to go through. If you have further concerns please reach out to us so we can better advise you. sunwing.ca/en/sunwing-car… Thank you, -DZ

@SunwingVacay @SunwingVacay Booking 152171173 — Viva Maya, March 2026. My travel companion was bitten by a wild animal freely roaming your resort's guest walkways on day 1. Hospital visit, early return, $4,500 in documented losses. Claim denied. Small Claims Court filing is next

@JamalMcann Hi Jamal, you may send us a DM via our Facebook or Instagram or directly to this link: sunwing.ca/en/sunwing-car… Thank you, -DZ

@SunwingVacay you also know damn well i cannot dm you unless you follow me

absolutely disgusting people over at @SunwingVacay — #SUNWING - My family had two random back to back deaths on weekend and while we organize funeral they are not willing to help us move dates for a friends wedding. Absolutely sickening. @WestJet @AirCanada what would you do?

@DonBrrr Sale Centre opens at 8 AM EST. -JL

@XboxKaneda Hey Kaneda, we're sorry to hear this from you. We ask that you reach back out to your Sunwing Cares coordinator as they would be the most appropriate person to speak to about your questions and concerns. Let us know if you have any questions. Thanks, -MD

I think it's funny that @SunwingVacay messed up monumentally and they tell me to fill out a complaint form only to essentially tell me "Thanks. If you're unhappy with the resolution, fill out this form in 7 days". And their email address "sunwing-cares" is hilariously false.

@labrs55 Je suis désolé d'apprendre ce qui t'est arrivé, Sylvie. Envoie-nous vos préoccupations sunwing.ca/fr/sunwing-car… afin que nous puissions y répondre. Merci, 🫶-DZ

Moi et ma fille en faisions parties de ce super vol avec SUNGWING nous n'avons jamais ete dédommager pour notre retard de 8hrs + 48hrs au retour apres plusieurs appels à @SunwingVacay . C'est la dernière fois que je prenais cette cie. NIETTTT MERCI A SUNWING

Moi et ma fille en faisions parties de ce super vol qui d'ailleurs SUNGWING n'a jamais dédommager pour notre retard occasonnionner. @sunwing

@thekingmedia Hey Jason, great idea! your ride is booked, hop on!✈️🏖️-AJ

Take me to Montego Bay @SunwingVacay. Boeing 737 MAX 8 WJA9495 on @Flightradar24 radar from Moncton to Fredericton- maybe before heading South? flightradar24.com/WJA9495/3f6a54… #flightradar24

@DRTI30 Thank you for your tweet. Please respond back to your coordinator and give them some time to get back to you with a response. Our post travel department is experiencing a higher than usual volume of claims at this time. Thanks, -MD

@SunwingVacay We have, several times have been ghosted by Taylor W. NO ONE from @SunwingVacay is helping us, no one. Someone close to me is a National Logistics director across Canada, all this is being transferred to clients as well, hope business diminishes for you Sunwing.

@SunwingVacay Thanks for nothing. It's been since Jan and I still haven't been given a refund for my upgraded seats that were not met, along side all the other unfortunate loss off 3 nights due to weather cancellations, hotel accommodations, meals ext..

@DRTI30 Hi, we're sorry to hear this from you. We ask that you reach back out to your coordinator with your concerns as they would be your best point of contact at this time. If you have any questions, please don't hesitate to shoot us a DM. Thank you, -MD

@SunwingVacay @Shannon750812 1) Name should be changed to @SunwingVacay DOESN'T care. We have been through...lost $2K Westjet flights cancelled, and Sunwing won't go to bat to reimburse us. Citing "unplanned maintenance". They cancelled and won't reimburse us.

@OVO41666 Hi, we do need your consent in order to do so! Once we get this, we can send you a DM 🙂 -MD

@SunwingVacay I cannot send you a DM can you please send me a message?

@SunwingVacay @WestJet very disappointed with how my booking 150467013 has been handled, no resolution after multiple attempts. Can someone from customer relations assist? Will escalate to CTA if unresolved and would love to chat with Marek Andryszak to talk about my experience.

@facetious13 🙂-AJ

Thank you @SunwingVacay for the great customer service. Now if @ACR_POKER Would have an event, or The Cage in Costa Rica, I know where I would use my voucher.

@KarMarSJ Hi Karlene, we're here to answer your concerns. Feel free to send them to sunwing.ca/en/sunwing-car… Thank you, -DZ

Imagine calling @SunwingVacay because you want to spend extra on premium seats but their system is throwing an error on open seats. Being told if you want to sit with your spouse, maybe you should book economy. Then getting chastised by a “manager”. #poorcustomerservice.

@somebeachhorse Please give us a follow and then you will be able to! 🙂 -JL

@SunwingVacay I wish I could but it says I cannot because I’m not verified

@SunwingVacay could I get a real answer as to why your rep has not been on site to our resort? I keep being told he is here but the staff at hotel cannot even find him. I am not booking with you again and you were always my go to.

@Rylowedown We understand how frustrating this situation can be and the inconvenience that it has caused. Flight changes are never ideal, however they are necessary at times. Feel free to send us a DM with your booking details for further support if needed.✈️ -JL

@SunwingVacay been sitting on the hot tarmac in Costa Rica for almost 2 hours. The pilot said the delay is because of the language barrier. Don’t you guys fly to Spanish countries or is this the first time?

@Andrewlowedown We understand how frustrating this situation can be and the inconvenience that it has caused. Flight changes are never ideal, however they are necessary at times. Feel free to send us a DM with your booking details for further support if needed.✈️ -JL

@SunwingVacay flight is delayed. Sitting on the tarmac on a crowded plane. Captain said there’s an IT issue loading the flight details. Second reason now is because we have to load the plane with passengers baggage for Calgary’s, but we’re heading to yyz. Unacceptable

@billyholiday613 To prevent any travel disruptions! 🙂 -JL

@SunwingVacay Lol....why?

@SunwingVacay @WestJet what is your official policy in regards to passports wjen traveling to #mexico #SpringForward @MexicoTourismBd