suzanne bishop

@AmericanAir The only response to my DMs is that you’re going to respond. Not sure what I’m supposed to do with that. 🤷🏻‍♀️

@suzannechilson We've responded to your DMs.

@AmericanAir I've tried several times to get a response from you via customer service with no luck. You left me stranded in Newark last Sunday and aren't reimbursing me on a ticket I had to purchase with another airline to get home for work on Monday. What gives?

@AmericanAir If they responded to just ONE of my emails I wouldn’t have to follow up. Do you have so many complaints that it takes over a week to respond?

@suzannechilson Customer Relations has received your six emails, and they're working through them as quickly as they can. Thanks for your patience during their review of the details you provided.

@AmericanAir @zachporreca @AmericanAir please do something for your customers. I’ve posted on social media and sent dms and sent emails and no response. Do better.

@zachporreca We don't like the sound of this! Meet us in the DMs with your flight details, so we may take a look.

@AmericanAir has left me stranded at the Philly airport since last night. No news or hope, and of course no plane. Just a $12 meal voucher to get me by in life.

@chachatotheleft @AmericanAir Just do you know @AmericanAir will never get back to you. My flight was delayed twice then canceled. And I had to buy a ticket from another airline to get home for my job on Monday. I’ve sent several emails and posted on social and have yet to hear back on a resolution.

The first flight in my chain of flights for @AmericanAir is already 4.5 hours delayed. I may not make it home tonight. After waiting 7+ hours in the airport on Sunday for delays, I am ready to end my consumer relationship with AA and open to ideas for how they can make it right.

@AmericanAir I'd love for you to respond to my unanswered emails to customer service - also sent via Twitter.

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@AmericanAir Instead of reimbursing me for the one way ticket that was nearly $600 through United, your customer service wants to give me 2,500 miles (that equates to about $30). Not acceptable. Your communication and processes are broken.

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@amasummit @DennisDevlin #volunteeroftheyear #congrats!

got a sneak peek @amasummit...can't wait to see it roll out! twitter.com/AMA_Marketing/…

Recent story in the Globe re my health and state of mind went viral. Disturbing and total B.S. The Globe apologizes.

#AMASummit friends: Here's a link to the 7 Big Problems in Marketing for your reference during the panel and beyond: ama.org/publications/M…

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#TipOfTheDay @RealSimple: To eliminate pet hair, put on a wet rubber dishwashing glove & wipe your hand over surfaces

Baby wont you tell me why~ There is Sadness in your eyes~ []