
This is absolutely unacceptable.
Your storage container was fine, and your driver was wonderful. But once I finished unloading my belongings, your customer service became extremely disappointing.
I have now been told that you cannot pick up your own container for FIFTEEN DAYS because you are prioritizing larger clients over regular customers.
That means I am left with no parking access for over two weeks because your company cannot manage its pickup schedule properly.
This is not reasonable. Customers should not be punished or inconvenienced because your company chooses to prioritize bigger accounts. I paid for a service, and I expect that service to include timely removal of your container when I am finished with it.
At this point, I should be charging you storage fees for leaving your container on my property.
Leaving your container on my property for fifteen days after I no longer need it is completely unacceptable. This is poor planning, poor customer service, and a very disappointing way to treat paying customers.
@PODS
English






















