PODS Moving & Storage

@Anonymousbstrd We'd like to connect with you to address your concerns promptly. Please send us a direct message with your customer ID so we can assist you further.

@PODS Need to fix a billing error, please. Costco discount was missed on my June invoices, overcharging me $251.40. Phone support & email to PODS resolution and billing hasn't helped. Units 154031BX (INV PODS012024349) & 791B14 (INV PODS012082484). Please DM to credit my account.

@Flo_a_logan We strive for a seamless experience and value your feedback. Please send us a direct message with your customer ID and additional details so we can assist you effectively.

@PODS Woke up to YET ANOTHER unauthorized charge from @PODS. Just spent another hour dealing with offshore support only to be HUNG UP ON. This isn’t a mistake anymore, it’s predatory billing. I want my money back and a U.S. manager to call me immediately. #CustomerServiceFail

If a long-distance summer move is on your calendar, PODS is built to help make it easy. Pack and load at your own pace, and we’ll help get your container to your new home. Learn all about long-distance moving with PODS: LINK 📸: Brogan B.

@BuchamGj Yes.

@PODS So I could return it early if needed

🌴 Our last sale of the summer is here! 🌴 Save up to 30% on moving and storage* with PODS! Book today with promo code LAST30: PODS.com/LAST30_X

@BuchamGj With PODS, all storage rentals are on a month-to-month basis, whether you’re keeping the container on your property or at a PODS Storage Center. Unlike other storage and moving companies, there are no strict schedules with PODS.

@PODS Do you do two week contracts in Canada?

@aneville621 This is not at all what we strive for, Allison. Please send us a message with your customer ID, so we can investigate and resolve this for you.

Hey @PODS I placed an order for two 16’ containers and only one of them showed up on Friday 7/10 as scheduled. It says it was “delivered” in your system but it’s no where to be found. I sat on the phone for 2 hours yesterday and no one could tell me what happened. HELP!

@Cassmcwilliam We strive for a seamless experience and value your feedback. Please send us a direct message with your customer ID, so we can assist you effectively.

Still dealing w/ @PODS who missed their delivery at my home yesterday. Asked me to pay extra fee for early am guarantee delivery for Monday which I did (have no choice need pod by Monday am) and now they say delivery will be late Monday. What kind of business is run like this? Don’t ever do business with PODS. They are awful. Jim Gimeson, president and CEO get your act together! Your company is the worst one I ave ever encountered. But leaves a huge space open for moving and storage businesses who can deliver what’s promised.#neverhirePODS

@EthosReviews We understand how you’re feeling and care about this situation. We want to work to resolve this. Please send us a direct message with your CID and confirm the email address associated with your account so that we can look into this right away. Thanks, Cassie!

@PODS, @Cassmcwilliam describes waiting all day for a delivery that was expected today, making multiple calls, and repeatedly being assured the pod would arrive, only for the day to end without a delivery or a meaningful update. Time commitments matter, and so does honest communication. We urge you to review this case, explain what caused the missed delivery, and provide @Cassmcwilliam with a firm delivery timeline and appropriate assistance. #EthosIntervention

@PODS where tf is my pod that was supposed to be delivered today? After calling multiple times today and dealing w off-shore call center no one can help me. I was told pod would arrive and now hours later and a whole day wasted - no pod!! Disgusting customer service. Don’t ever use this company

@BKelley0001 We understand how you’re feeling and care about this situation. We want to work to resolve this. Please send us a direct message with your CID and confirm the email address associated with your account so that we can look into this right away. Thanks!

Hey @PODS, we’ve been trying for over 2 weeks to get your container picked up from our property. You’ve now missed 3 scheduled pickup appointments, and each time you didn’t notify us until after the pickup window had passed. PLEASE REMOVE YOUR CONTAINER IMMEDIATELY!

@waxbean2000 We understand how you’re feeling and care about this situation. We want to work to resolve this. Please send us a direct message with your CID and confirm the email address associated with your account so that we can look into this right away. Thanks!

@PODS Don't use PODS unless you want your furniture destroyed when it leaks, as mine did.

@jmwest102 Hi, Janet. We understand how you’re feeling and care about this situation. We want to work to resolve this. Please inform your niece to reach out to us directly Thanks, Janet! x.com/messages/compo…

Also, @PODS your customer service sucks. She’s been on the phone for over 3 hours getting lots and the run around. #pods

I’ll never use @PODS after what my niece is going through. How can you drop off a pod and the earliest pick up date is late August. They are moving. They can’t leave the Pod at the house they just sold.

@massther02 We’re disappointed to hear that you’ve had such an unpleasant experience with us. Please direct message us with your customer ID and we will work to sort this out. ms.spr.ly/6012vI7wi

@PODS how can a moving storage company hold your property for over 30 days when something was supposed to be delivered within 5 days of pickup THEN.... not one customer service person can offer an explanation or rationale for the delay? At what point does this seem off.....

@EltonJo41199966 Instagram works fine, we will respond to you there. Thank you!

@PODS Unless you think X is better.

@PODS I am having a terrible customer service experience with your company. I have talked to Customer support and a supervisor there. Can I get some help?

@KChilled007 We understand your frustration, K Chill. We'd love to take a closer look at your account so we can inform the appropriate team of any needed resolution/improvement. Please direct message us your customer ID so we can assist. Thank you!

@PODS I'm right here. Let's discuss in front of everyone.👍🏻

@PODS Avoid this company like the plague, unless you enjoy constant stress and pulling your hair out. This is, hands down, the most incompetent company I've ever dealt with. We are out literally THOUSANDS of dollars because of THEIR mistakes. Disgusting.

@Flo_a_logan We strive for a seamless experience and value your feedback. Please send us a direct message with your customer ID and additional details so we can assist you effectively.

@PODS I am dealing with a severe, unresolved issue and the offshore customer service team has been unable to assist. I need a call from a US-based manager immediately to resolve this.

@stalli3060 Please send us a message with your customer ID so we can investigate and resolve this for you.

@PODS I'm really disappointed with pods, was to get a sixteen footer it came turned wrong way ,driver said will bring another tmw. Then get email says a week from now, so beware, stuff packed no where to go,this sucks

@ArtSpinaci57902 We’re in the midst of the busy moving season. School’s out, so it’s a great time to move. As a result, call volumes may be high and our specialists want to make sure they’re giving each customer the best service possible. We appreciate your patience!

@svilloza @PODS “Thank you for calling, we appreciate your patience. We are experiencing longer than normal call volumes. Your anticipated wait time to speak with a customer service representative is forever”. “Goodbye”

This Fourth of July, we’re celebrating new beginnings, new addresses, and the families moving across the country. Happy Independence Day from PODS! 🇺🇸 🎆

@marccampbell Please send us a message with your customer ID so we can investigate and resolve this for you.

@PODS i'm trying to complete the rental agreement, but auth on your site doesn't work. 403 forbidden. When i log in with email it tells me to use google, when i try google, it tells me "something went wrong" I'm hoping this is a known issue and I don't need to call and spend time debugging with your team.