SWR Help

🔥 Hot weather continues into Tuesday 26th May across the SWR network. Please bring water, stay hydrated, and if you feel unwell on board, speak to a member of our team. Always check before you travel to stay up to date: southwesternrailway.com/plan-my-journey

@AlexLRWood I can see that it was cancelled all stops until Havant. My apologies. ^MM

@SW_Help I was going to farncombe and that service didn’t stop there

@SW_Help any news on the 2300 and 2332 to Havant - been stuck at Waterloo for over an hour without any update and no way home

@Johnramsden7 I am sorry to hear that. To log a complaint, please visit: southwesternrailway.com/contact-and-he… To claim Delay Repay, please visit: southwesternrailway.com/contact-and-he… To claim for your taxi, please visit: southwesternrailway.com/contact-and-he… ^MM

@SW_Help got to Waterloo in time for 11pm to Godalming - left at 5 past midnight . Got to Guildford and then no driver so now in a taxi . Call this service??

@Mtsensk Yes, they can get a taxi and claim it back here: southwesternrailway.com/contact-and-he… ^MM

@SW_Help hello. I need some advise for a friend stranded at Guildford - needs to go to Liss but train cancelled-is taxi travel possible?

@AlexLRWood I am sorry to hear that. Were you able to catch the delayed 23:40 service from Guildford to Havant? ^MM

@SW_Help Yes… which then stopped at Guildford without a relief driver. Terrible!

@jhjw80 Please use the following link to make a claim: southwesternrailway.com/contact-and-he… ^MM

@SW_Help They said get a taxi and speak to you about how to reclaim - @SW_Help: please could you advise what to do with receipt? I have two others in taxi with me so we’re being cost effective for you….

@SW_Help no driver on the 00:08 from Guildford. Guard says no ETA advised. Can we get a taxi to Milford or will you make us wait….?

@funkeechicken1 We only have taxi claim back on the following lines: Travel between any stations served by South Western Railway between Basingstoke and Exeter St Davids, Woking, Alton & Guildford and between Southampton and Portsmouth Harbour. Hope this helps. ^MM

@SW_Help Is there a distance limit for a taxi?

⚠️ Due to multiple signalling problems all lines are disrupted. Train services running across the whole South Western Railway network may be cancelled, delayed by up to 60 minutes or revised. More information: southwesternrailway.com/disruption

@lenastweets Please use the following link: southwesternrailway.com/contact-and-he… ^MM

@SW_Help Hi I bought this on the SWR app… who do I contact then?

@SW_Help hi how do I apply for a refund on my ticket if I wasn’t able to make my return journey today? The delay repay process doesn’t account for the fact I was unable to make my return journey, only if it was delayed, not cancelled trains. Thanks

@LouiseGarratt6 Hi, I am pleased to hear this. I will pass your praise to the relevant manager for their attention. ^MM

@SW_Help the guard on the delayed 2035 WAT to WEY train has been really cheerful and informative despite the train currently running over an hour late - we need more guards like him.

@CraigWiIIiams Hi, I have been advised this is due to the signallers requirements. I apologise for any inconvenience caused. ^MM

hi @SW_Help why does every Surbiton to Esher schedule for platform 4 and then change to platform 3 with either one minute’s notice or no announcement at all? Literally every single one of them.

@redrocket551 Hi, if your train is cancelled, taxi claim back is in place between Woking and Alton. ^MM

@SW_Help Travelling to Alton. If train is cancelled is a taxi from Woking to Alton permitted for claim back?

@AAidge2901 @RonnieBlaber Hi, at this present time we cannot say. All I can advise at this time is to check your journey on the morning of travel. ^MM

@RonnieBlaber @SW_Help You can never rely on SWR west of England line, I would take a much earlier service than the one you need.

@SW_Help I'm travelling down to London Waterloo on Thursday from Sherborne, I need to get to Waterloo to make a connection elsewhere. What's the chances the 12.35 from Sherborne will go into Waterloo and not Basingstoke like the last 2 days?

@PrestonsWomble Hi, I will pass this to the relevant team. Glad you caught the train. ^MM

@SW_Help Any chance you can announce platform changes at Surbiton? Was waiting on P4 for Guildford via Cobham train, that arrived on P3. Sums up a total s*** show today. For the record, I just caught it.

@Vachicorne I am pleased to hear you were able to get to your destination. ^MM

@SW_Help I was traveling from London Waterloo to Southampton Airport Parkway at 5pm, all lines to Sotton were cancelled and only a line to Fareham was running, so I hopped at Basingstoke

⚠️ Due to trespass on the railway at Southampton Central all lines are blocked. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@andrewdthomas_ Hi, there are services at 23:11 and 23:41. ^MM

@SW_Help …

@SW_Help no trains currently running at Byfleet, they keep getting cancelled will this continue for the rest of the evening??

@EmmaGroves1972 Hi, the first off peak service due to depart London Waterloo to Branksome is 08:35. ^MM

@SW_Help hi, could you tell me which trains are off peak from London waterloo to branksome weekdays, thank you.

@Vachicorne Lines have now reopened. Where are you travelling to? ^MM

@SW_Help Or I misunderstood

@MrRaagerrrr Hi, I believe this weather is due to stay until Thursday evening, therefore I would expect disruption until then. ^MM

@SW_Help Is it safe to assume this will carry on to tomorrow?

⚠️ Due to forecasted severe weather across the whole of the South Western Railway network: Trains may be cancelled or revised because of this problem. More information: southwesternrailway.com/disruption