SWISSGEAR

@TJD876 Hi Tav! I am sorry to hear this! Please reach out to customersupport@swissgear.com and they will be able to assist you. Safe travels!

@SWISSGEAR Never ever carried anything sharp in this bag I'm devastated this is happening to my beloved backpack, what happened ? 😫

@zwriter @zwriter

Win a Trip to Switzerland swee.ps/vExLoD_GPevcfm @SWISSGEAR SWISSGEAR Switzerland Sweepstakes Expires: 06-15-2026 ARV: $5,000.00 #sweepstakes #giveaway #free #winner #contest #EnterToWin

@JEricR @JEricR

@SWISSGEAR Hi! This is the best carry-on/rolling bag I’ve ever had but the wheels are shot. Can I buy replacement wheels? Thanks!

@JEricR @JEricR Hi, Thank you so much for reaching out, and we're thrilled to hear that you’re loving your rolling bag! We truly appreciate your feedback. At this time, we do not stock or offer replacement parts for our rolling bags. I’m sorry for any inconvenience this may cause...

@JEricR @JEricR

@JEricR @JEricR

@JEricR @JEricR

@zwriter @zwriter

#Enter the 'Swissgear The Ultimate Winter Getaway' swee.ps/EvCITo_uoRhzVN #Win a Ski Trip to Switzerland @SWISSGEAR Expires: 03-15-2026 ARV: $5,000 #sweepstakes #giveaway #free #winner #contest #EnterToWin

@zwriter @zwriter

#Enter the 'Swissgear The Ultimate Winter Getaway' swee.ps/EvCITo_uoRhzVN #Win a Ski Trip to Switzerland @SWISSGEAR Expires: 03-15-2026 ARV: $5,000 #sweepstakes #giveaway #free #winner #contest #EnterToWin

@johncmack A customer service support agent will be reaching out to you today to resolve this issue. We appreciate your patience and the opportunity to make this right.

@johncmack Could you please share your email address or the best contact information to reach you? Once I have that, I’ll review your claim details right away. Thank you for giving me the chance to help.

Win a ski trip to Switzerland 🇨🇭 Enter now via the link in our bio + @SWISSGEAR on IG. See official rules for eligibility and full terms. #SwissgearSweepstakes

@RobertD32663079 We completely understand your disappointment, and we appreciate you giving our product a try. Even though this wasn’t a direct purchase, we’d still like to make things right. Please send us a DM with your contact info, and our Support team can discuss possible options.

@SWISSGEAR I cannot claim to have purchased it. A friend working for QuikTrip received it as some sort of award or premium at work, didn’t want it, & knew that I like hiking. He asked if I wanted a SwissGear pack, and as I *had* a high opinion of your quality, I immediately said “YES!!” /

@SWISSGEAR *BRAND NEW.* Used *ONE* time. 🤨

@xcatch Sorry you had a frustrating experience.. we do have real support teams ready to help. While we don’t currently offer parts like sternum straps, we’re happy to help you find a compatible third-party option that may work with your 2762. Please DM us if you still need assistance.

@SWISSGEAR I'm trying to get a recommendation for a sternum strap I want to add to a SwissGear 2762 backpack. You say you value your customers but your 'customer service' bot proved completely useless. Can any real person actually help me?

@HaggiosParresia We’re sorry to hear this and understand the frustration. Return shipping applies for change-of-mind returns and reflects the carrier’s cost. We’d still like to help—please DM us your order details so we can take a closer look.

@SWISSGEAR product is garbage, ask for a refund - they want to charge me $13 for shipping plus tax on the return. No one should wonder why Amazon is dominating retail.

@pastorwebby Upgrading to another Swiss isn’t just the safe move… It’s the smart one. We’ll be here for the next decade, too. Let us know if you'd like some recommendations, and we'll send them right over. We also have a HUGE sale going on at the moment. You can always reach us at custome...

My current @SWISSGEAR backpack has lasted more than 10 years. Leaning towards another Swiss. Talk me out of it, Twitter, if you can! Can I do better for $5/year with another brand? samsclub.com/ip/Swissgear-3…

@morekourt What a beautiful idea! ❤️ Good luck in the sweepstakes, and we hope your next adventure is everything you’re hoping for.

@SWISSGEAR I would love to surprise my love with this beautiful trip!! Would be a great place to put a ring on it 😍😍😍

Win a trip to Switzerland 🇨🇭 SWISSGEAR’s Holiday Giveaway is live! Enter now via the link in our bio + @SWISSGEAR on IG. See official rules for eligibility and full terms. #SwissgearSweepstakes