t0rie

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@lidlespana @lidlespanaAC That's awesome. Crossing fingers it can be sorted! :)

@t0rie @lidlespanaAC Hello @t0rie! We've replied to the private message you sent us, best regards!

Angle grinder bought from @lidlespana has suddenly failed right when we need it! Apparently there's a 5 year warranty but no reply yet. Cross fingers that @lidlespanaAC can help out!

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@bookingcom Hello! Yes, I spoke with a very helpful and friendly customer service person this morning at @bookingcom :) And they confirmed that it's @vueling that needs to issue the Avios. But as you can see - they believe otherwise. Hey ho.

@t0rie Hello, thanks for the mention. We regret to hear about your "Avios". We can only help with bookings made through booking.com. You need to speak to Vueling directly about your points. If you need help with a hotel reservation, we are right here and happy to help.

Booked a hotel stay months ago through @bookingcom in partnership with @vueling so that I could get some #Avios - waited ages for them to be credited but they haven't been. Contacted helpline & there is no record of missing Avios. No contact details & no way to report online!

@vueling Bahahha. And we have come full circle. @bookingcom are you following this!? I have emailed, chatted & spoken with them - and, as is stated on the bottom of the booking "Avios will be awarded by Vueling." Geez. It's like 700 Avios - far from trying to claim a free flight.

@t0rie Hello Torie, we confirm you that you have to contact our partner to receive the Avios. Regards

@vueling Yes, yes I've done that. And the reply I got was incorrect saying that it's an issue with booking.com. Feels like going 'round in circles here. Nothing is being resolved. And the reply I got told me to reply to the email. Which bounced back.

@t0rie You have to send the request through the chtbot vueling.com/ctco_en selecting

@vueling When replying to my customer support email with case number, etc.

@t0rie Hi. Which kind of message do you receive when trying to send the request through the web?

@vueling Also, your customer service email address is full and bouncing back. Fantastic!

@t0rie We confirm you that, in order to request Avios associated with partners, it's necessary to contact the partner directly. +info here: bddy.me/3MO224N Regards

@vueling Lol. @bookingcom has told me the exact opposite and pointed me to the exact same page of terms and conditions. I guess the whole "book through #Vueling to earn #Avios" is a #scam unfortunately. What a shame.

@vueling So @bookingcom have replied telling me that all was correct on their end and I should get in touch with you to claim these missing Avios...! I feel like a ping pong ball. Who do I contact next? Thanks!

@t0rie You're welcome 😉 Thanks for your feedback :) Let us know in case that you need further assistance. Regards

@vueling Thanks for the reply! Have emailed @bookingcom customer service. Cross fingers. Much appreciated!!

@t0rie Hi again! We inform you that, in order to request Avios earned with one of our partners, it's necessary to contact the partner directly. In this case, Booking. We remain at your disposal in case of any further queries. Regards

@vueling THanks for the reply! I have 'spoken' with your virtual assistant but there was no way to send proof of the booking, so I'm not holding out much hope that it will resolve it!

@t0rie Hi. Please, send the request through our web vueling.com/ctco_en selecting: Vueling Club-manage avios. Thanks.

@lidlespana Thank you @lidlespana! !!! Just missing the blender now but I'm told I don't actually need a new blender. Didn't actually need any of this but the toaster, to be fair...! @lidlespanaAC @lidl You're the best.

@lidlespana I'll cross my fingers! I even tried to order from the German site but they don't ship to Spain. I need these in my life. :) Thanks!!!

In @lidl in Germany, they have #leopardprint blender and scale! But in @lidlespana they only have the toaster and the kettle. Yes, of course I bought the toaster and the kettle. But now I want the rest of the set!! @lidlespanaAC - will you guys be stocking this? Pretty please?