@craftylittlebec@Gxest@HM_Passport I don't think they have their own number it's just the general offices number you ring :( ( as far as I'm aware anyway)
@michelllie@Pjdoyle@mista_osullivan My child's first passport came no worries and the online renewal for my other son has still not arrived so thats not entirely the case
@HM_Passport over the last 4 days i have rang a total of 198 times trying to get through
its not to much to ask for someone to answer - even if i have to be on hold for an hour!
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@HM_Passport is there anyone actually working today? I’ve been trying to ring since you opened at 8am, your call system will put me in the queue for four minutes and then cut me off due to call demand! This is ridiculous
Please can you process my daughters passport urgently? We sent off for her passport renewal on the 16th March and still no passport. We go away in less than 3 weeks #DurhamPassportOffice
@HM_Passport I have been waiting on someone to call for my fastrack application since Monday and have rang the offices hundreds of times in hope to discuss what I can do about my sons passport coming in time for travelling on the 16th of May! Is there anything else I can do?!
@Rbrownx27@jamiem2983 I might go there tomorrow tbh ! Which is your closest? My sons passport went to Liverpool but I live 10 mins from the Newport offices
@jamiem2983@Rbrownx27 It makes no sense either since some people literally had their passports back in weeks , they are clearly not prioritising the people who applied months ago! Let me know if you have any positive updates !
@taradee10@Rbrownx27 I’m in the same boat! Sent proof of flights last Monday as due to fly on the 16th and was told will be contacted within 48hrs. And nothing! Called at least 3 or 4 times a day. Absolute nightmare
@chapmanliam@MissRKnox@Craigbea84@HM_Passport Am petrified I won't get it on time , is such a special holiday but understand people have worse scenarios, just don't understand how people have got their passports in weeks when I'm almost 3 months in 😪
@chapmanliam@MissRKnox@Craigbea84@HM_Passport I have emailed the upgrade team a couple of times now , I live 10 minutes away from Newport but for some reason my sons passport is in Liverpool, called again today and they said upgrade team will ring me today.. obviously didn't happen , still got until the 16th but 😪
Passport office - VERY SIMPLE QUESTION…
Can I visit Liverpool on a fast-track appointment if you already have my supporting documents while trying to get a passport through this shambles of a service? @HM_Passport
@Rbrownx27 Oh no :( mine was sent start of march and they only recently updated to say theyd received the passport but no update since. This passports in Liverpool which makes no sense as newport is local. Waiting on upgrade team but its been days :( x
@taradee10 Nothing at all! My document still not showing as received on their systems! How long before your old passport was received by them? And when did you post