Anita

1.2K posts

Anita

Anita

@tarela12

An expert Customer Success Manager and Onboarding Master | Helping Saas companies 15x revenue by delivering expert customer service

Nigeria Katılım Temmuz 2016
914 Takip Edilen140 Takipçiler
Anita
Anita@tarela12·
You don't need more customers. You need the right ones. The ideal customer: → Already knows they have a problem → Values what you actually do best → Has the capacity to get results → Treats your team with respect Find your 3 best clients. Look for the pattern. That's profile
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Anita@tarela12·
Good customer service isn’t about replying fast, it’s about solving problems clearly, consistently, and respectfully. People forget what you said. They never forget how you made them feel. Every interaction is either building trust… or breaking it.
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Anita@tarela12·
Your customers don't hate AI support. They hate bad AI support. Best teams automate for speed, not avoidance. Make escalation seamless. Measure resolution not deflection. AI raises the bar for empathy. It doesn't replace it.
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Anita@tarela12·
Go read your last ten support tickets. Not the summary. Not the metrics. The actual words your customers wrote. What you find will either reassure you or terrify you. Either way, you needed to know.
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Anita@tarela12·
Angry customer? Skip the script. Acknowledge → Listen → Ask what would fix it → Follow up. That's it.
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Anita@tarela12·
The companies winning on customer service aren't spending more. They're just caring more. That's the whole secret.
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Anita@tarela12·
Customer service is more than answering questions, it’s about building trust. Every interaction is a chance to turn frustration into loyalty. Speed matters, but empathy and clarity matter more. People may forget what you said, but they’ll always remember how you made them feel.
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Anita@tarela12·
Most founders don't have a business problem. They have a clarity problem. They're moving fast, building hard but toward the wrong thing. I help founders slow down long enough to see what's actually true, then build a strategy around that. Clear thinking is the unfair advantag.
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Anita retweetledi
ashe
ashe@ashebytes·
I have a theory that life meets you at your level of audacity
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Uchechukwu | CSM
Uchechukwu | CSM@AdolphusOriaku·
Customer acquisition gets all the attention. But retention is what actually grows a business. A lot of startups focus on getting more users but ignore why the existing ones are leaving. Here are 5 simple retention checks startups should run monthly.
Uchechukwu | CSM tweet media
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Anita@tarela12·
A customer was ready to quit. Low adoption, frustrated team, zero confidence in the product. I asked one question: "What's actually getting in the way?" Turns out it wasn't the product. It was onboarding gaps. We rebuilt their rollout together. Today they hit their highest use.
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Uchechukwu | CSM
Uchechukwu | CSM@AdolphusOriaku·
Knowledge without action doesn’t change your level. Instead of buying another course:
• Offer to help a startup
• Build a case study from practice
• Test your skills in real situations Experience builds confidence, proof, and gets you clients.
Uchechukwu | CSM tweet media
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Anita@tarela12·
You are getting customers from multiple sources, telling them to stop using channels like WhatsApp, discord and stick with one system may lead to losing a huge chunk of your customer base. So use Zendesk Suite to centralize all customer conversations into one platform.
Lotanna Ezeike (YC W26) 💳@lottsnomad

anyone created a great b2b customer support tool? we have customers on slack, whatsapp, clickup, discord we're growing fast and itd hard to handle support tickets etc

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Anita@tarela12·
@paw_lean Happy for you that it was a success.
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Pauline P. Narvas
Pauline P. Narvas@paw_lean·
Thanks for coming out tonight London! And again tomorrow night? 🇬🇧😌
Pauline P. Narvas tweet media
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