knowbl

The gap killing enterprise AI projects isn't tech. It's executives approving budgets for something they've never seen break. Demos aren't production. Pilots aren't fluency. #EnterpriseAI

2020: "We need a chatbot." 2026: "What knowledge do we actually have?" The shift isn't subtle. It's fundamental. Enterprise AI matured. Did your approach? #EnterpriseAI

Celebrating 15 years together at CRS was remarkable. Congrats to @ExecsInTheKnow for establishing such a noble community. Your commitment to the customer experience, individual growth, and continuous learning is inspirational in today's world. Here's to 15 more! #CRSAmeliaIsland #EITK15

The AI landscape changes faster than most companies can schedule a meeting about it. That's where small, agile teams have the edge. No layers. No waiting. Just the ability to move with the moment. We've been doing this for 4+ years, and the one thing that's stayed true: flexibility wins every time. #Ai #EnterpriseAi

Enterprise AI is 20% model, 80% operations The questions that matter: What happens when it's wrong? Who updates it? Who's accountable? If your vendor dodges those, you're not production-ready. #EnterpriseAI #AIStrategy

If you're doing a 6-month AI assessment Try a 30-day production launch instead You'll learn what actually matters: - what users really ask - where content gaps are - what "good" looks like

Stuck in assessment paralysis? You're not alone. Most enterprise teams are juggling risk, compliance, and stakeholder buy-in Good news: you can move fast AND stay safe We've built the playbook for this

stop planning. start shipping. assessment only works when there's something real to assess. (we've done this 50+ times. it works.)

one Fortune 20 client hit >90% deflection another cut support costs 40% in the first quarter the difference? they launched, learned, iterated

most enterprise AI projects fail. not because of the tech. because they skip the boring stuff 👇

Unlike traditional AI chatbots, BrandGPT ensures the information your business has an abundance of is delivered as real-time support to your customers.

Dave's take? It's not about tearing down what works, but gearing up with AI in a fresh consumer experience unit. The Conversational AI Divide Podcast: Episode 11

Dilemma or not: The choice between customer relationship or company innovation? Here's what Sunny has to say... #ConversationalAI #CustomerService #CustomerExperience #PodcastInsights #LLM

Jay poses the question of whether or not the third-generation of LLMs will be beneficial to the agent side, the customer side, or a mixture of them both. 💭

#ImaginationInAction Davos 2024 was a great success!

Typical chatbots require months of setup for a fraction of intelligence. Knowbl's self-learning AI means no setup and the intelligence is real.

It's a full house at the #CRSCoronado Innovation Lab with our partners @awscloud, @cresta, @gladly, @amplifAI, @Concentrix, @IntradoCX, @interactionsco, @Beyondsoft_US, @Genesys, @teamhgs, @wearelaivly, @Zenerate_ai, @Intradiem, @teamknowbl, @PTPCX, @ChatLingual, and @CallMiner.