


Katerin
5.6K posts














FTMO Traders are never penalised or banned simply for expressing frustration or sharing a negative experience regarding a payout. However, the violation in this specific case was the public sharing of private email correspondence with our Support team. There is a clear line between sharing your personal opinion and publishing confidential communications, which directly violates Clause 10 of our agreement. This clause is in place to protect the privacy of communications for both parties. We fully respect a trader's right to voice their concerns, but as a regulated company, we must also enforce our Terms & Conditions consistently. Wishing everyone productive trading days ahead.



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