@comis01 Apologies for the delay we are very busy at this time. Please DM us the original booking reference - case reference and mobile number so we can point you in the right direction ^Stef
@TUIIreland how long does it take to receive the second email for flight delay compensation, I've been advised our flight qualifies but told to look out for a second email, I've sent a DM if someone can advise, thank you.