trainline

Travelling by train this Spring? Check out some of our useful help pages: 🌱Travel info > bit.ly/3pn9g6Y 🌿Disruption updates > bit.ly/3S0GdlB 🌿Refund Options > bit.ly/3CXMAMh Need a travel companion? Download our handy app > bit.ly/3Q6vQdx

@tamsinkr Hi Tamsin,  Tickets will generally be released around 12 weeks prior to departure, often sooner. I'd recommend signing up to our Ticket Alert tool to be advised when they're released. You can find more details here > bit.ly/2kWSx7b   Thanks - Gareth

@thetrainline good morning - will there be any trains running from King’s Cross to Berwick upon tweed on Sunday 27th sept? Trying to book tix but wondering if there’s engineering works that weekend?

@damstar_ Hi there, please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

@thetrainline Hello, I got a railcard and I was debited twice. Can I get my refund pls ?

@arrgeearr Hi Richard, Please DM us or share your account details in here > tinyurl.com/4dzedk52 and I'll see how we can assist you. Thanks, ~James

@thetrainline hello, my dad has bought a two together railcard but was logged into my account. Any way he could change it so it’s on his account instead?

@1987clairebear You're welcome. Take care. ~Lorcan

@thetrainline Hi. I am trying to delete my account in the (UK) app but I'm getting this error. Any ideas?

@1987clairebear Hi Claire, I'd recommend clearing your apps cache, uninstalling the app, restarting your device and reinstalling the app. If the issue still persists, you can request to delete your account via our Privacy Policy page here > bit.ly/4aWt0lc Thanks. ~Lorcan

@The_Change_666 I'd recommend calling our Customer Service team about this. You can find their contact details here > bit.ly/4m0ZNK7 Thanks. ~Lorcan

@thetrainline trying to change the time of a train booking but keeps coming up saying there was a problem your end.

@The_Change_666 Can you confirm if you get the same error when trying to change your tickets via our website? Thanks. ~Lorcan

@The_Change_666 Please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

@The_Change_666 Hi Adam, have you tried clearing your apps cache, uninstalling the app, restarting your device and reinstalling the app? Thanks. ~Lorcan

@beanzy_avfc I've requested a full refund for your tickets. Please allow up to 5 working days for the money to return to your account. Take care. ~Lorcan

Hi @thetrainline just realised I’ve booked my ticket for the wrong day Any way I can sort it?

@beanzy_avfc If you already rebooked your trip for the correct date, you don't need to provide proof on this occasion. Please let me know if you'd like to proceed with the refund. Thanks. ~Lorcan

@beanzy_avfc As you contacted us soon after booking the journey, I can issue a full refund for your tickets. This would allow you to rebook your trip for the correct date. Please confirm if you wish for me to proceed. Thanks. ~Lorcan

@AdPerc Hi there Adam, please can you complete your details on the following link, and I'll be able to have a look for you > tinyurl.com/324yzznw . If you'd prefer, you can also send us a DM. Thanks - Gareth

@thetrainline hi, we have tickets booked for the 9.57am train on 28 June from Leicester to Brighton with a change at St Pancras. We've not been informed of any bus replacement services that day but can see that new bookings are advising a bus replacement. Is our journey affected?

@beanzy_avfc Hi there, please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

@antonio75184876 Hi there, you'll need to apply the name of the railcard when adding the journey details, as railcards aren't automatically applied to a trip. Thanks. ~Lorcan

@thetrainline I already have a rail card, & check out takes you here where it asks you to buy another railcard ? In the basket railcards don’t appear despite being signed in

@simplyprashanth Hi there, please can you send us a DM, or contact us via one of the following methods in the link, and we can take a look at this for you > bit.ly/4m0ZNK7   Thanks - Gareth

@thetrainline Hi, I abandoned my journey yesterday from Birmingham new street to Derby due to delay. How can I claim a refund?

@IanSutton355973 Hi there,  I'm sorry to hear that our Customer Service team haven't been back in contact with you. Please can you send us a DM, so that we can collect some further information, and get this sorted.  Thanks - Gareth

@thetrainline hi I need help with my booking I rang up yesterday and was put on hold for 30 minutes then the operator said they will call me back and didn't Can you help me please? This is so frustrating

@gas_wright I've requested a refund for your original return ticket minus exchange fees.  The amount of £8.65 will be back in your account within the next 3-5 working days. Take care. ~James

@thetrainline Trying to change ticket which should be allowed but it’s not working

@ccsnugglez25 As an alternative, you can reach them by calling 0344 811 0150. Please note that calls cost 2p per minute plus your phone company's access charges. Thanks, - Rado

@thetrainline hello! hope your doing ok! whats caused all the cancelations at Oakengates?

@jacmcdonald You're welcome.

Hi @thetrainline I had two tickets to travel from Euston to Stockport last night (Thursday) at 19.33. The train was cancelled, we had an email to confirm. How do I process the refund as I'm only being offered a delay refund? Many thanks