Esteve

@NetflixUK hi there - why is that my phone app offers nearly all language options but on my smart TV there are only a handful of options? Thanks, Steve

@cdeezmups @_ashmair @langellamaria1 @Pakkott @loreleiGrande @vueling I only had luck by calling and speaking to someone. Never received any email about the cancellation or the claim I made online -- or even the refund itself (I just noticed a credit in my bank account). I'd suggest smothering them with calls until someone gives in

@themobisfickle @_ashmair @langellamaria1 @Pakkott @loreleiGrande @vueling How did you raise the request @themobisfickle ? Over the phone? I havent heard back from my request with @vueling .

Tras la caída global de sistemas de ayer, estamos operando nuestro programa de vuelos con normalidad. Los clientes afectados han sido reubicados e informados sobre las diferentes soluciones: cambio de vuelo, reembolso o alternativa para llegar a su destino. Recomendamos chequear el email y gestionar la reserva a través de la WEB o la APP para agilizar cualquier proceso.

@_ashmair @langellamaria1 @Pakkott @cdeezmups @loreleiGrande @vueling It feels like a complete lottery on whoever picks up. Don't give up!

@themobisfickle @langellamaria1 @Pakkott @cdeezmups @loreleiGrande @vueling Ah great! Sounds positive. Thanks.

@_ashmair @langellamaria1 @Pakkott @cdeezmups @loreleiGrande @vueling The Bilbao VY6306

@themobisfickle @langellamaria1 @Pakkott @cdeezmups @loreleiGrande @vueling Which flight was this?

@langellamaria1 @_ashmair @Pakkott @cdeezmups @loreleiGrande @vueling I'm shocked. I have a credit in my bank account from Vueling for the flight 🤯 still no email or anything to prove the flight was cancelled for the next battle with travel insurance for Airbnb/car costs

@_ashmair @Pakkott @themobisfickle @cdeezmups @loreleiGrande @vueling Do you know anyone whose refund was accepted? We also requested for a refund plus compensation but no reply yet from @vueling .

@langellamaria1 @_ashmair @Pakkott @cdeezmups @loreleiGrande @vueling First call, told me to raise a claim - yet to hear back though I chose cancellation. Second call, told I would receive refund in a few days and an email confirmation in a few minutes - neither has happened yet

@Pakkott @cdeezmups @_ashmair @loreleiGrande @vueling Amazing

@themobisfickle @cdeezmups @_ashmair @loreleiGrande @vueling @vueling has rejected our online request, boarding denied did’t happen. It wasn’t boarding any passanger, the plane was alone just with the crew and Vueling don’t has any solution

@cdeezmups @_ashmair @loreleiGrande @Pakkott @vueling Any luck with the refund!? My confirmation email that would arrive 'in minutes' two days ago seems to be heavily delayed as well

@themobisfickle @_ashmair @loreleiGrande @Pakkott @vueling I found someone who was actually helpful (took me 11 tries phoning to work out the automated system). She recommended raising a case on the website under Help -> Denied Boarding

@cdeezmups @_ashmair @loreleiGrande @Pakkott @vueling I'm more towards the if. I spoke to someone yesterday and explained the scenario. Their response was "ok what do you want?". They then told me to go somewhere on the help page that doesn't exist. Like a well oiled machine

@themobisfickle @_ashmair @loreleiGrande @Pakkott @vueling Any bets on when / if the email arrives?

@cdeezmups @_ashmair @loreleiGrande @Pakkott @vueling Moderately encouraging!

@themobisfickle @_ashmair @loreleiGrande @Pakkott @vueling I phoned Vueling and got through by going for the "other" option. They promised a refund and an email with details, waiting for the email an hour later...

@su60583745 @vueling @_ashmair Did you just keep calling?

@vueling @_ashmair I have finally got through to Vueling and they have rebooked me for Tuesday. Better than nothing I suppose. My advice to others is to keep trying

@vueling this post simply isn’t true. Myself and many othered have NOT received any email, offers for alternative flights or accommodation since our flights were cancelled yesterday, some over 24 hours ago?

@_ashmair @loreleiGrande @Pakkott @vueling I'm trying to remain optimistic this will become apparent to them, presumably on Monday... but this feels like wishful thinking

@loreleiGrande @Pakkott @vueling Yeh, I was meant to be on the same flight. It’s looking like they’re not even admitting it was cancelled. It did fly but was empty. Haven’t heard a thing from Vueling.

@_ashmair @vueling :(

@themobisfickle @vueling Yeh, I was meant to be on the same flight. Still haven’t heard anything from @vueling

@vueling buenos días - nuestro vuelo VY6306 salió ayer vacío pero estamos todavía sin recibir un email y la página presume que cogimos el vuelo. Una noticia sobre esta situación? Gracias

@_ashmair @WlLDERMlND @vueling @Gatwick_Airport @VlingHlp Yeah hopefully this happens soon

@themobisfickle @WlLDERMlND @vueling @Gatwick_Airport @VlingHlp That was my assumption.. Just to note though, I guessing there whole communication system is down. The one time they cancelled my flight in the past they were super quick to communicate and process compensation.

@vueling @TaraLaceySmith1 Your web chatbot apparently made it on a flight today

@TaraLaceySmith1 On the other hand, we confirm that you can also request reimbursement of expenses through our web chatbot: vueling.com/es/somos-vueli… Regards

Te informamos que, debido a la caída global de sistemas informáticos, nuestra operativa se está viendo afectada. Estamos trabajando para minimizar el impacto en nuestros clientes. Si tu vuelo está afectado, te informaremos por email. Puedes consultar el estado de tu vuelo aquí: vueling.com/es/servicios-v… Recomendamos no acudir al aeropuerto en caso de cancelación y esperar a recibir toda la información por email.

@_ashmair @WlLDERMlND @vueling @Gatwick_Airport @VlingHlp Nobody got onboard. It flew back to Bilbao empty but they didn't 'cancel' it so it seems

@WlLDERMlND @vueling @Gatwick_Airport I couldn’t even get through the ticket gate so how did anyone get on board? @VlingHlp

@vueling Hi there - if we have a group 1 car seat, do we need to pay the special equipment fee (£75 each way in our case)? For group 0+, it would be free so I am hoping there might be a small fee given our 22 month old is still under 2 years old . Thanks for the help, Steve

@elainestearn @SoEnergyUK Hey Elaine did they ever resolve this? I have had the same issue for two years and despite numerous contacts/complaints I'm still ignored

@SoEnergyUK This link is worse than useless. We have had a smart meter installed by you but the engineer could not activate so do not have it connected. Contacted you several times but no one ever ever responds. Useless service!!

@HaierAppliances United Kingdom

@themobisfickle Hi there. It's appreciated that you've taken the time to reach out about this. Your model number looks a bit different from what we expected. In order for us to best assist, can you please let us know what country you're located in? Thanks. -AT

@HaierAppliances hi there - we recently purchased a HAIER Washer Dryer. When we run the dry cycle, it locks our clothes inside until the full cycle finishes. This is a real issue if we just wanted to dry clothes another 10 min. Can you please help? Thanks