Jackie Smith

@united you delayed my flight by 2.5 hours and I’ve been on hold with customer service for 45 minutes trying to rebook for a flight in 6 hours. Any help?

@united I’m trying to get home to my 4 month old baby and my plane is being deboarded can you help me switch my ticket to a different city?

@Costco why did I just eat wood in your chocolate covered raisins. I’m so disgusted

@AmericanAir Thank you so much for the wonderful support.

@therealjackies Changes to your plans are never our intention! Meet us in DMs with your six-letter record so we can look at available options.

@AmericanAir How come you can change my flight by 3 hours from arriving at 10 pm to 1 am the next day, and tell me there's nothing I can do about changing my flight? I'm pregnant and live 4 hours from the airport and was hoping to switch to the closer airport. This is so sad.

@IdealImage I’ve contacted your support team 1-3x per week for the past 6 weeks with 0 responses. I have been a huge fan of ideal image but this is really tainting the experience. What do I need to do to get help?

@myomnipod I understand you only offer a canned response but I can’t imagine @myomnipod didn’t project such sales to board members and others so the exec team should have prepared for an uptick in support calls with an increase in sales. For a life saving tool there shouldn’t be an excuse

@therealjackies We are so sorry about your experience on the phones Jackie. Due to unprecedented demand for Omnipod® 5, call wait times are longer than usual. We are deeply sorry for the inconvenience.

@myomnipod I’m officially on hold for over an hour. I’ve been the biggest fan of your product / support but when it comes to health these wait times are truly unacceptable. If we don’t have pods to give us insulin, we can die. If there’s more product demand, scale support

@myomnipod every business needs to project sales for the year and with the release of the Omnipod 5 you had to have projected increased sales. Therefore you should have projected headcount for support. It’s been a month of poor support there’s no excuse for this.

Two hours @myomnipod and I’m in tears besides myself with 1 pod left. I left a voicemail though I didn’t get a call back last time. We’ll see if it happens now.

One hour 45 min and still no answer…. Come on!!! This is before I have to answer the same questions I always do and spend another 30 min with a rep whenever that is… but I have no choice but to wait because my life depends on it. At a human level this is wrong.

An hour and a half later @myomnipod this is insane and unacceptable. Your support has had these wait times for over a month now it’s time to scale support.

Just had one of the best experiences with @GEICO customer service. They’re always great and feels like you’re talking to a friend.

Watching RHW ultimate girls trip ex wives club on my flight and literally laughing OUT LOUD at @vgunvalson @DorindaMedley and @tamrajudgeOC I didn’t realize how much I missed and NEEDED them for @BravoTV #staylonger #bringthembackfulltime

@BravoTV @ProjectRunway idea for a challenge win instead of immunity: opportunity to go back to mood to change their fabric choice and they can choose when they redo it but they don’t get extra time with the challenge and they can only use it once before the final 4

A worker from @tjmaxx named Max just used his own money to buy our doggies treats to enjoy while we were shopping. We left and came back and surprised him with a treat to thank him in return #payitforward #randomactsofkindness #thankyou

@LoriGreiner @mcuban @kevinolearytv I couldn’t find a contact email or any active social media for Flasky Flowers but two recommendations - 1. Have bundle options for bridemaids to get AOV up 2. You could target diabetes as I was nervous of going low during my wedding #ecommerce

Have to call out good customer service when it happens. I know @AmericanAir gets a lot of heat but I’ve always had a great interaction, like this one via Twitter yesterday! It wasn’t the answered I wanted but it was easy on Twitter and a quick response. Much appreciated!

@Nike I’m running the @nycmarathon and looking to customize my Nike gear with my name. Any tips?

What’s my 5, 10, 20 year plan? Look like @JLo at 52. #goals