@SingtelSupport Indeed, phone on/off, airplane mode on/off, pull physical sim in/our, switch to another phone… I believe I tried everything. Same issue I had from 2 weeks ago. I’m on Shirley app.
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thom48
27 posts
@thom48 Hi there, kindly power OFF and ON your mobile device and toggle airplane mode on and off to refresh the connection. Alternatively, if you are using a physical SIM card, please try it in another device and let us know if the issue persists. - Soo
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@SingtelSupport useless waste of time. $200/month for an unusable service in Shanghai. Have bought Singtel roaming. Bought also Airalo, cheaper l, at least it works. And a useless support chat service with biological « Paulo ». When will someone fix this mediocrity?
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@SingtelSupport Hi I’ve a post paid, red member. I can’t receive sms, while even in Singapore. I’m right now about to travel again, and this issue is becoming critical cos I can’t access 2FA messages. Is there an email I can reach to fix this problem once for all? Support provide the FaQs only.
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@thom48 Hi there, we'll be here to help as best as we can. Do let us know if you're using a Mobile Postpaid or Mobile Prepaid service, so that we can better advise and assist further. 🙏 - Ling
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@SingtelSupport Fixed after a lengthy chat. Got all delayed sms and still unclear as to why happened. Details in John Paulo thread 14:03 SGT.
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