Tick

Everything should be back to normal! Please don't hesitate to reach out to support if you need anything!

We want to apologize for any downtime on Tick. We are currently dealing with a DDoS attack by an extortionist. We won't be paying, as this will only finance additional attacks on other sites. Please be patient while we work with our partner @Cloudflare.

Managing your work in @basecamp and looking for a seamless time tracking solution? Checkout @tickspot's integration tickspot.com/basecamp

@BAWoodruff We upgraded some services, but you should be good-to-go! Sorry for the hassle!

@tickspot Sporadic outages? Can't get logged back in.

@joecorbett Tick is a solid product with a great feature set! I would sign up for an account try it out. Reach out to support and see how we do!

@joecorbett No, sorry, but we don't have any plans at this point. What would you be looking for in the iOS app?

@joecorbett Everything back up for you?

@joecorbett You can see how long we've been around! The last time we had an outage like this was 2012! Sorry for the hassle. Should be back online any sec!

@smartzdvan Requests should be processing normally again. Sorry for the hassle! Please email support from within your account if you are still seeing issues.

@hitchmough Requests should be processing normally again. Sorry for the hassle! Please email support if you are still seeing issues.

@tickspot A little bit, choosing a project and waiting for tasks to populate is slower than normal. Same for selecting a day. It's not just me, our entire company is having issues.

@tickspot are you guys having issues? We're having issues connecting to tickspot.com from phones and office network.

@smartzdvan We’re having intermittent issues and actively investigating. Are your requests timing out or just slow?

@rocklandweb Hi Tom! Only open Tick projects will count. We allow you to choose which Basecamp projects you want to import in Tick. I hope that helps!

@tickspot hi, I am considering your app for our Basecamp project management. Question: Do all open projects in Basecamp count against the number of tick projects, or can the tick projects be assigned separately to ones that require time? Some do not... Thanks for your help!

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@kashyapvartika Email! Shoot our support team an email at support@tickspot.com!

@tickspot Which is the best way to get in touch with you?

@kiruik Hey Kirui! Happy to help! Recurring projects are available starting on the 30 projects plan. Let us know if you need anything else!

@tickspot trying to set up a recurring project but can't see that option. On which plans is it available?

@shelsteiger Hey Shelley! Right now hourly rates are by user not client. But go ahead and send it to us as a Feature Request. Just shoot an email to support@tickspot.com!

@tickspot I have a different hourly rate for one of my clients. Is there a way to adjust the rate by client, for a single resource? If not, can that be developed for a future release? thanks!

@MattPanoussi Hey Matt! There is not, but if you shoot our support team an email they will look into other options for you! Support@tickspot.com

@tickspot Hey guys, is there the ability to apply a date range (start/end) to projects and/or tasks to track against both dates and hours?

@jedkirby It can provide a list of all clients, but their is an endpoint to just return the client. The client information is not returned by the entries endpoint. Please email support if you still have questions!

@tickspot That'll just provide me a list of clients .. I need to get a list of entries, and the client that entry is assigned against. In your V1 API, you provided this via a "client_name" field, but, that's not within V2.

@tickspot Hey guys, I'm consuming your API to generate automated report graphs on demand, however, I'd like to see the client name that an entry is assigned against - is this possible?