Tilly and Sage

@sainsburys do you know when your food to order service will be available again please?

@partydelightsUK how do I get in touch regarding a pre 12 delivery I paid for that hasn’t turned up today? It’s for a birthday tomorrow.

@MatalanHelp hi, I’ve been issued with an incorrect refund & you said on the phone on Saturday you’d rectified but I still haven’t got it & now your phone lines are closed. Who should I contact?

@westelmUK I’ve had no invite as of yet?

@tillyandsage I am sending you an invite to Direct Message. Warm regards, West Elm Global Customer Support twitter.com/messages/compo…

@westelmUK hi, how do I go about returning something I’ve ordered? I’ve emailed 3 times & tried ringing but nobody is coming back to me.

@westelmUK When I try to direct message it says I cannot message this account, any ideas?

@tillyandsage Hello, You can direct message us your order number so we can research the issue for you. Warm regards, West Elm Global Customer Support

@westelmUK I’m still waiting on a response, it’s over two weeks now which even in current times is excessive. How can I escalate this to complaints please?

@tillyandsage Hello Tilly and Sage, We apologize for any difficulties getting through, but we have been experiencing higher call volumes and emails than is normal. Customer Service will respond with return information soon. Warm regards, West Elm Social Media Team

@Charlottegshore Hey, I make stylish homeware and organisation products, plus cute gifts 🖤Thanks for doing this...

I’m trying to rally together some exposure for small businesses that may be struggling right now on my insta. I want to extend it to Twitter as well......please leave a link and abit about your business in this thread below 👇🏼 (I’ll pin this tweet so it remains at the top) ❤️

@blackburndarwen Great thank you. Are you notifying businesses first or should they just check their banks?

@tillyandsage Hi @tillyandsage, we're working around the clock to process the payments and the first round of funds were sent out last week. Hopefully businesses will have them soon. Read more about the latest business grants: bit.ly/2UTUXEQ

@blackburndarwen any idea when small businesses will hear if they have got the coronavirus grants? I’ve tried ringing lots but can’t get through.

New blog post filled with ideas from small businesses for Christmas Eve boxes. asecondwelcome.com/christmas-eve-… @MagicalStoryJar

For those not able to attend this weekend’s market, the final cars will go on sale on Wednesday evening at 8.30pm in my @EtsyUK shop.

Packing up for @etsy_lancashire Christmas market tomorrow with lots of these. #RoyalMail #EtsyMadeLocal @EtsyUK

Lots of the reusable bathroom bottles going out today, these are your current favourites.

@MrPaulMahoney @LFC Have all the tickets gone now because I’m still in the queue after nearly two hours?!

Not a single ticket bagged for me or my kids in two days of Liverpool FC sale. There has to be a better and fairer way than this scramble but I don't know what it is. Really disappointed. #LFC @LFC

Head over to Instagram before midday tomorrow if you want to begin with a chance of winning this vintage @CadburyUK van. #drivinghomeforchristmas #cadburys #vintagechristmas

@DefinitelyDream It was fab, thanks so much Janet x

@feather_hay Thank you x

@WhatsNewRae Thank you 💕