Tim Bennetto

@jackfriks Love it! What's driving the increase?

3 years ago this was a laughable dream now its reality $30,000 MRR, holy cow man, little me is so proud of me.

@thepatwalls This is awesome. Congrats Pat!

I sold my company. Here’s what it actually felt like.

@jackfriks are you still working on building it? haven't seen many posts about it recently

this is mostly yearly subs from a big boom last year churning not too alarming but no growth = dying

hello darkness my old friend

@jeff_weinstein @stripe One thing you could do is remove the default "active" status. I've got to remove it every time I go to the subscriptions page because I want to see new trials too.

@Timb03 any data you wish @stripe easier? or actions you would want to take from the dashboard to grow your business or connect with your users?

Careful increasing your prices. Been a slow 12 months at Pallyy. No growth mainly because the price got a bit expensive with yearly price increases. Jan 1st we launched new plans (4 tiered plans) that are MUCH more affordable for larger users, and already seeing growth return!

@izzoudeen37967 Covering all types of users!

@Timb03 Yeah having multiple prices is great too I guess.

@TimJayas These are lower prices...

@Timb03 Higher prices seems to perform better, wonder what's the psychology behind it.

@AmolParikh40001 Yes, it does in the short term, but long term it can have side effects like I've seen.

@Timb03 A bit surprising because generally price rise increases revenue drastically. Which countries are majority of your paid users located in?

@TimBuildsIt Raising a child! 😂

@Timb03 Nice tip! I haven’t seen you in a while. Where have you been?

@oky_sabeni How so?

@Timb03 More added complexity though.

@mikestrives @upvoty whats the dif between these 2 plans? the list items are exactly the same no?

@Timb03 Hey Tim, very much welcome @upvoty 💜

Canny is forcing me from their free plan to $219/mo 😮 Been using Canny happily for years, but this is more than I pay to host the servers to run Pallyy! Any alternative recommendations?

@nathan_covey Glad you like it!

Pallyy's churn was 42% in the first year. 6 years later it's <5%. If I didn't listen to feedback and pivot (multiple times) would probably still be 42%.

@jasonfried Awesome. Thanks.

@Timb03 Drop me an email and I'll get you on the beta.

@dhh If you didn't exit your S3 commitment, what would the price increase to?

Since 2017, we ended up spending almost $22m on cloud. Peaking at $3.7m in 2021. Now that we're all out, we'll spend a little over a million on everything we own ourselves. Same team size. Better performance. Saving $2m+ per year! 🎉

@jackfriks @caitbhri get to Aus!

@Timb03 @caitbhri next i’ll meet you tim ;)

today i went to the @stripe NYC office, met a bunch of other cool founders working on cool stuff :) i usually never leave my city or my house but my fiancée convinced me to go to new york this week and im glad i did! coming from a small town and a solo bootstrapped company it immediately was clear i have been trapped in a very small bubble in my apartment back home always in toronto, and the only person i’de met up with from twitter ever was @yasser_elsaid_ who is the reason i got to go to stripe nyc office! they gave us cookies and milk (okay maybe just me) and i had no idea that so many people worked at stripe, or at least i didn’t realize how it looks when around 100 people eating lunch who all work at stripe (i got lost and ended up on the wrong side of the office) i met the meme lord @iamjasonlevin , he is chill guy. + so many kinda founders ♥️ on the more business side i got to see what stripe is working on and many parts of their team talked to all the founders to ask for feedback. always nice to see how each member of the stripe team is taking on direct feedback and it’s a spirit of the greater whole - something i’ve only recently learned in my own business - the impact of user feedback can revive your business impact and the overall excitement to work on relevant problems there are a ton of other things that were probably more insightful but i was taken aback soaking up the culture of such a big company mostly, as the closest i’ve been to that is working at mcdonald’s (the only job i ever had) to now being alone working on my business and not being really social at all, unless you count being glued to twitter… it was mostly me being curious about so many new things to me cofounder of stripe @collision also came to take on questions from the group of us and was awesome to hear how down to earth he has remained while running such a massive company, very wholesome. i talked with quite a few people from stripe also who are working on cool experimental projects inside of stripe, hopefully some of them see the, they are all wonderful people. along with the experimental team was also awesome to see every person at stripe be so welcoming, again: ready for feedback! and prompting for it + extremely caring to their users (us) — they are cooking up some cool new things which may not directly impact MY day to day business but do certainly help the ecosystem of businesses yet to come :) i wish i had more insightful things but more again it felt like i was a kid in a new place, with milk and cookies … happy to be a user overall and will remain a user for plenty of time to come, hopefully giving them more money as my own business makes more money :D main thing i love about stripe is that it just works, and i don’t have much feedback because i don’t tend to have it slow me down ever, but its always ready to take on any volume i’ll throw at it. also yesterday i also went to the stripe tour event where they showcased thier new commerce tooling directly in tools like chatgpt, which would be awesome when chatgpt can reccomend saas like @postbridge and be my own salesperson in the chat allowing people to buy a plan without leaving chatgpt even (likely far out, but more relevant to me, still cool that is can browse etsy on my behalf) anyhow wrapping this up: thank you 2rd internet dad @levelsio for the inspo on the brain dump, i love when he posts his raw thoughts on events and things like this so hopefully others appreciate it all the same!

@jackfriks @caitbhri Looks so fun!

huge shoutout to @caitbhri btw!! for getting me arranged to make the trip and answering all my questions whenever i had any would love to make it out to another stripe event maybe SF for the first time in my life next time!

@sayzlim Yes but using intercom so that I can differentiate tours depending on segments etc

@Timb03 Are you looking for something like driverjs.com?

Try adding a product tour to every important flow in your app. If you can't you need to fix it so you can. Tried adding one to Pallyy's scheduling flow, but it was too hard. Too many steps. So that's up next. Making it simple. Good way to find areas to improve!

@_avdept yes, but still good to educate the user if they are new

@Timb03 I feel like product tour itself a sign on overcomplicated flow unless its super niche app - its usually possible to make things easier