Timo

@GNRailUK its an absolute disgrace that you pretend to sell 1st class tickets on the non-stop rail service between Cambridge and London. There is NO difference at all with the carriages and almost double the price. Disgraceful and what a horrible customer experience. Shameful.

@Ulkoministerio Are the new quarantine measures that were aanounced yesterday active from today or still pending official implementation?

@HeathrowAirport Are more services opening at T2 on July the 4th or still just WHS & Boots?

@British_Airways What happens to the tier point collection period and exisiting tiers while we are not allowed to travel? Are you extending it like @Finnair did which was great for its customers?

First design session for the 'participation game' game yesterday led by @wearehellon which brought together a range of people from the NHS, CC, AHSN in Surrey to develop a tool that can be used to design effective patient and public participation projects simply from scratch

@Finnair Heikkoa asiakaskokemusta tarjolla lentokentällä. Oneworld Sapphire asiakas käännytetään Finnairin tyhjästä loungesta "koska remontin takia sisään vain Finnairin lennoilla" mutta vieressä kyltti jossa lukee että pääsy oneworld Sapphire / Emerald. CX fail.

Establishing #designthinking in an organisation takes time, commitment and clear steps. In our new blog post, Siobhan Hennessy @Musgraveplc shares 7 golden tips on how to convince senior management of the benefits of #servicedesign at a #strategic level bit.ly/2ACFUVB

Our first prototype of a new #strategic foresight game for co-creating mobility futures in #Nordic urban areas" is ready. Very excited to work on this with our client @nordicinno - watch this space! #nordicinnovation #nordicurbanmobility2050 #servicdesign #innovation

Using #servicedesign, it is possible to create superior customer experiences with the goal of accelerating growth & sustainably improving performance. Read more about two traditional organisations that embarked on a journey to become truly #customercentric hubs.ly/H0fvlM50

Yritykset hoi! Mukautuminen #digitalisaatio:on ei riitä, lisäksi tarvitaan #asiakaskokemus. Maailman palkituin #palvelumuotoilu toimisto ⁦@wearehellon⁩ muotoili päivittäiskaupan konseptin uusiksi. hs.fi/talous/art-200…

#CaseStudy: Outstanding #ServiceDesign project on designing a differentiating #customerexperience by #ServiceDesignAward2018 Winner @wearehellon - bit.ly/2pfmdNE

How to select the right #servicedesign partner? What to consider during #procurement? Find out in our free downloadable guide, which we are excited to share with anyone interested in #designthinking #CX #EX bit.ly/2qbE4oZ @sddBCN @HenleyBSchool @SD_LDF @SDNetwork @sdn_uk

Tomorrow, our MD @timopatiala together with Siobhan Hennessy of @Musgraveplc is speaking @HenleyBSchool 13th Annual Conference on supporting customer-centric culture change & solving business challenges through design thinking. Hope to see you there #servicedesign #culturechange

@SRGBennett @PolicyLabUK @wearehellon @SD_LDF @carolpizatto @SRGBennett Thanks for the fun session! Hope we get to do more of these in the future.

Voting, drawings, highlights from @PolicyLabUK session “AI: a force for good in service design?” with @timopatiala from @wearehellon at London #SDFF. Audience split about 50:50 on utopian vs dystopian visions of the future. #AI #serviceDesign

@rufflemuffin @wearehellon @jenniparker57 @PolicyLabUK @rufflemuffin We sure do. Drop me an email at timo.patiala@hellon.com and we can continue chatting about this. Unfortunately we won't be able share any thorough case studies from our clients at this stage but happy to tell you more.

At event exploring how #AI can be a force for good in #servicedesign - by @wearehellon @PolicyLabUK at #SDFF

AI: A force for good in service design? We can't wait to talk about this with the awesome @PolicyLabUK @SRGBennett & our very own @timopatiala tomorrow at our @SD_LDF session from 5-6pm! Check it out - hope to see you there: bit.ly/2CSKO3E #AI #servicedesign #LSDFF

@SRGBennett @PolicyLabUK @wearehellon @SD_LDF Can't wait!!

As part of @PolicyLabUK I’m chairing a session with the award winning (!!!) @wearehellon at tomorrow’s @SD_LDF - #AI - a force for good in #servicedesign? Check it out: bit.ly/2CSKO3E

Siobhan Hennessy @MusgraveMPlace in partnership @wearehellon making shopping better for parents with children #thankyou #cork #SDGC18 #AwardWinner

@sdgc2018 @wearehellon Thank you so much! We would have loved to be there. See you next year!!