Tina Sablan

@thealmartyone @united It is now 3:20pm ChST and yes, we are still on Saipan.

Hey @united, been sitting on a plane on Saipan w/ my 74 yr old dad for 8 HRS, waiting & hoping to get to Guam for his med appt today, which has now been rescheduled 4 times. I asked if another plane could come & was told it would "take too long." Guam is a 30min flight away. HELP

@united Sigh. Ok. It is looking extremely unlikely that we will be leaving in 2 minutes. We all want the plane to be safe and I get that these things happen. But I sincerely hope United considers some kind of compensation that is fair for all the passengers on this flight. Thank you.

@tinasablan It is showing me you are scheduled to depart at 2:30 PM. You can of course continue to work with the agents are the airport as they will be able to tell you immediate information. As mentioned, if any additional information appears in our system, we will be sure to update you ^EZ

@united Thank you. I do appreciate the quick reply. And I appreciate that the team is working hard to make sure the plane is safe. I don't understand though why another plane hasn't already been sent by now. Other passengers and I asked about that possibility hours ago

@tinasablan This wasn’t the experience we wanted you to have with us today, and we appreciate your patience. Our maintenance team needs to troubleshoot their system before departing and we’re doing our best to get you back on your way as soon as possible. (1/2) ^EZ

@united I called customer service and at 2:01pm they said we should be departing at 230pm. That's 12 minutes from now. Is that true?

@tinasablan We are working as quickly and efficiently as possible to get you and the rest of the passengers on our way. We cannot proceed until completed. We will keep you updated if there is any additional information (2/2) ^EZ

@united We have been sitting here for so long the latest update we just got is that the plane has to refuel

@tinasablan Hey there, Tina. We apologize for the extensive delay. Can you please provide the flight number? ^EZ

@united UA 117