Torpedo7

@trexoftri Hi Andy, We had some issues with the website but this has been fixed now, please re-fresh your web browser and try again :) Regards, Nika

@torpedo7 hey guys what's up with the checkout? I need to replace some bike parts asap...

@KiwiGiggler We appreciate the feed back on Fern! Thankyou so much we love to hear that we are doing well! I hope you have a wonderful rest of your week! :) ~ Chanelle

@KiwiGiggler Fern is our only digital employee, all of our other staff are humans. :) ~ Chanelle

@itsandyhayes Hi Andy, I do want to sincerely apologise for the lack of communication that you have experienced with Torpedo7 recently. We will be taking this feedback on board to see how we can improve in this field.

Hands down @torpedo7 have the worst record for me for sending online purchases. Either day's to weeks to leave a warehouse or split orders and don't tell you they did it. A national retail group that hasn't grasped online trading.

@JiSm Hi Jim, we do apologise for your negative experience with Torpedo7 recently. We will send you a private message if you would like to discuss this further.

Little one's birthday tomorrow, tried to buy him a bike @torpedo7 — turns out they're good at cancelling orders and not much else. @99BikesStores to the rescue.

@LoganChurch01 #SeeYouOutThere!

@alwaysheapstodo Hi there! Thanks for the feedback, I will put this through to our management team to be forwarded off for these people to get your feedback! ^CB

@TheCatNZ Hi there! We have sent you a PM, if you could get back to us with your order details we can give you an ETA! ^CB

@torpedo7 thanks very much. Ordered a click and collect on boxing day, still no word on pick-up. Useless

@anthonyalbon Hi Anthony! Feel free to PM or call us with your order details, we would be more than happy to look into this for you! ^CB

@TimHaines Hey Tim! Typically, (however dependant on your model) E-bikes should well and truly last longer than that. Feel free to send us a PM and we can look into what we can do! ^CB

Reflecting on the full suspension ebike I rented from @torpedo7 a week ago, don’t think I’d trust T7 again. 4 hour rental - first bike died after 1.5 hours, second bike had flat battery after 2.5 hours. Was lucky I wasn’t in deep back-country either moment.

@Philipbowen Hi Philip, We will DM you, and see what the update is for the order ASAP, Thanks T7

@torpedo7 any idea if my daughter‘s Christmas present is going to arrive on time? No update since the 16th?

@alexeidrummond Hi Alexei. Sorry there's been such a delay. Please DM us your order number so I can look into it. ^JD

Hey @torpedo7! I ordered an Olympic bar for $339 on 1st October for click and collect. I am still waiting 30 business days later. Your website says 1-2 days for large items and 3-5 for extra large items. I have done ~20 workouts without the bar in the intervening period.

@JacoSaunderson Hi Jaco. Sorry for the delay. Please PM us your reference number so we check this with the store. ^JD

@torpedo7 I sent 3 bikes for service a month ago in Albany. Still not done?!? No one picks up the phone either. My friends had theirs done at EVO and got them back weeks ago. Is anyone actually working on my bikes? Can someone pick up the phone?

@HelenaQuilter Sorry about the experience Helena. Please DM us your order number and we'll look into this for you. ^JD

@unknowledge99 @ridegiantbikes Hi Rob Thank you very much for getting in touch and we’re sincerely sorry for the delayed response. We are sorry you feel this way and for any inconvenience caused to your friend. Please ask your friend to send us a DM with her details and we’ll get this sorted for her.

@colinbowern Hey Colin, thanks for your feedback! What store were you in? Thanks, Opal.

@rachelbythesea_ Hi Rachel! Thanks for getting in touch. This particular product is not recycled. You can view all product specs for this one here: torpedo7.co.nz/products/T7JKF…. Thanks, Opal. :)

@torpedo7 hi there, are you able to tell me whether the Torpedo7 women's union zip-through fleece is made from recycled material, please?

@seanbeard Hi Sean, so sorry for the delay here. The time frame depends on what type of product and where it is coming from. If it is a bike it may also need to be built. Are you able to please flick us a DM with your order details so we can grab an ETA for you? Thanks, Torpedo7. :)

@torpedo7 how come it takes nearly two weeks for a click and collect order that was showing in stock - even if it's busy that's pretty shocking service with no communication on the order status

@JoshForde Hey Josh! Thanks for getting in touch. We are so sorry to hear about your delay, and if we have missed the Birthday. Are you able to please flick us a DM with your order number so we can grab an ETA for you? Thanks, Torpedo7. :)

But disappointed. ordered @torpedo7 kids bike 11ish days ago. Hasn't shown up for ms 4's bday and we could t even get thru to try for a click and collect to salvage situation. I understand they're inundated, it just sucks

@cokerobledo Hey Jorge! Thanks for getting in touch. We are so sorry to hear about the delay. We and the courier companies are really pushing to get on top of level 3 demand! Are you able to please flick us a DM with your order number so we can grab an ETA for you? Thanks, Torpedo7. :)